Technical Support Engineer at ConnectWise · Mumbai

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! Technical Skills Required:•- Must have a minimum of 5 years of relevant experience on Networking Domain.•- In depth experience & knowledge on Network firewall packet flow•- Advanced knowledge of networking equipment’s including switches, routers, firewalls, LAN, WAN, IP Security, NAT, ACLs, STP. HSRP, PPP, MPLS, VPN, SNMP, TCP/IP, IPsec, AAA, TFTP, TACACS+, RADIUS, STP, VLAN, 802.1Q TRUNK, EtherChannel, Switching Stack/VSS.•- Excellent configuration & Troubleshooting Knowledge on VPN includes site to site & remote access VPN.•- In depth knowledge of Switching & Routing protocols.•- Installing, configuring, and troubleshooting L2/L3 Switches, Router, Wireless Access Point.•- Strong knowledge & experience over Azure & AWS (esp. Azure - networking) is mandatory.•- Experiences on the configuring UTM (Unified Thread Management) will add-on advantage.•- Must have experience on configuring basic Network topology.•- Experience in troubleshooting and implementation of Switches (Switching issue).•- Must has Excellent understanding on Network Services, e.g. DHCP Server, DNS, File share, Windows Firewall etc. - Must understand Windows Networking.•- Knowledge of OSI and TCP/IP.•- Excellent communication skill, writing.•- Flexibility to adjust to changing requirements, schedules, and priorities.• •Skillset Required:•1. Experiences on the configuring UTM (Unified Thread Management) and its security will add-on advantage.•2. Ability to understand, plan and build Basic network topology.•3. Diagnosing complex network issues and working with other team members to diagnose issues with integrated systems.•4. Participate in multiple network projects simultaneously while maintaining daily operational excellence•5. Enthusiasm for learning new skills & cascade knowledge to junior techs•6. Good communication skills - both written and verbal•7. Passion for providing exceptional service to customers.•8. Strong sense of ownership and accountability.•9. Troubleshooting and ability to analyse technical problems to prevent future occurrence.• •Certification:•- Network Certification like CCTRS (Cisco Certified Technician Routing and Switching) or CCNA (Cisco Certified Network Associate) or CompTIA•- Any Network Certification related firewall products. ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.