Desktop Support Technician at Connection in Plano, TX

Summary: Connection is a company that specializes in IT solutions, and they are seeking a Desktop Support Specialist for their hospitality client. The role involves providing desktop support including troubleshooting complex issues on various devices, installations, and configuration changes. Responsibilities: - Provide Tier 2 Executive level support - Demonstrate excellent customer service skills - Ability to work alone or with a team - Willingness to go above and beyond - Other support activities include researching and recommending solutions - Working with vendors and backline teams to resolve issues - Must provide excellent customer service skills, follow processes, learn quickly, and interact with a diverse population in a corporate environment Required Qualifications: - Knowledge configuring Win7, MAC, MS Office Suite and installation of computers and printers - Configuration knowledge - O365 experience - Working knowledge of Active Directory and network connectivity with TCP/IP, DNA, WINS, DHCP, and wireless - Strong troubleshooting skills - Excellent communication and customer service skills - Experience supporting Director and higher levels - Ability to multi-task and set priorities - Work independently with minimum supervision - Work under pressure and maintain composure Required Skills: Windows 7 configuration, Mac configuration, Microsoft Office Suite, Computer installation, Printer installation, Office 365, Active Directory, Network connectivity, TCP/IP, DNA, WINS, DHCP, Wireless networking, Troubleshooting, Customer Service, Multi-tasking, Prioritization, Composure under pressure Benefits: 401k plans, Medical insurance, Free therapy visits, Mental health coaching and tools, Meditation resources, Generous paid time off package, Wellness and Volunteer Time Off days