Client Experience Specialist - Ent at Connection in Dallas County, TX

Summary: Connection is a company that guides the connection between people and technology, helping customers manage their IT needs. The Client Experience Specialist will be responsible for responding to client requests, providing timely quotes, and assisting with administrative support for order tracking and inquiries. Responsibilities: - Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA - Understanding of shipment cutoff times for all major distribution partners and carriersProactive communication to client on order placements including order ETA and back order information at time of order placement.Escalates cost changes/EOL to Sales Operations Advisor or IAM - Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team - Assists with quotes for accounts with established pricing - Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders - Researches open orders and provide ETA information to clients in a report format.Switches suppliers or recommends replacement products with input from sales team.Enters and updates order information in the system for all team members to access.Uses established tools to provide the customer with any one off or scheduled reportWorks with Sales team on any complex requests on open orders or reportsWorks with management on any request that falls outside the scope of any existing reportResponds to client email requests for tracking, serial numbers, packing slips and other - Initiates returned merchandise process - Educates the client on the RMA creation and enters RMA in the systemEscalates all RMA requests to Customer Service - Performs all other duties or special projects as assigned Required Qualifications: - Applicants must be authorized to work for any employer in the U.S - Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client's SLA - Understanding of shipment cutoff times for all major distribution partners and carriers - Proactive communication to client on order placements including order ETA and back order information at time of order placement - Escalates cost changes/EOL to Sales Operations Advisor or IAM - Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team - Assists with quotes for accounts with established pricing - Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders - Researches open orders and provide ETA information to clients in a report format - Switches suppliers or recommends replacement products with input from sales team - Enters and updates order information in the system for all team members to access - Uses established tools to provide the customer with any one off or scheduled report - Works with Sales team on any complex requests on open orders or reports - Works with management on any request that falls outside the scope of any existing report - Responds to client email requests for tracking, serial numbers, packing slips and other - Initiates returned merchandise process - Educates the client on the RMA creation and enters RMA in the system - Escalates all RMA requests to Customer Service - Performs all other duties or special projects as assigned Benefits: 401k plans, Medical insurance, Free therapy visits, Mental health coaching and tools, Meditation resources, Generous paid time off package, Wellness and Volunteer Time Off days