Campus Supervisor, Enrollment Services at Connecticut… · Manchester

About CT State

Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State

Position Details

Posted: July 17, 2026 Level: Community College Professional 18, 12-month, tenure track position Employment Type: Standard Hours: Full-time, 35 hours per week Anticipated Start Date: September 2026 Work Location: CT State Manchester (Great Path, Manchester, CT 06040) Work Modality: On-site; Position is not remote Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, August 12, 2026.

Position Summary

The Campus Supervisor of Enrollment Services is responsible for delivering a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College.

The Campus Supervisor of Enrollment Services provides leadership and collaborates with their Regional Director to ensure consistency in executing the enrollment vision of Connecticut State Community College and plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students.

The Campus Supervisor of Enrollment Services collects and analyzes data to establish benchmarks and leads continuous improvement efforts for statewide enrollment efforts as well as maintains compliance with FERPA and all applicable policies and laws.

Essential Duties and Responsibilities

Under the direction of the Campus Dean or other Administrator, the Campus Supervisor of Enrollment Services is responsible for delivering a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College through effective performance in these essential duties:

Key responsibilities include:

• Delivers a comprehensive, one-stop enrollment services experience to credit students within their campus of CT State Community College.
• Works with the Regional Supervisor of Enrollment Services Operations to implement the strategic direction, goals, and standards for the One-Stop Enrollment Center.
• Lead the unit’s commitment to high-touch customer service to create a welcoming environment; provide support to staff when dealing with difficult problems.
• Manages day-to-day operations of the campus One-Stop Enrollment Center including staffing, scheduling, and quality customer service; provides direct supervision to the Enrollment Management Specialists on their campus.
• Maintains communication and partners with campus counterparts in the areas of Admissions, Advising, Financial Aid, and Student Support Services to coordinate services in all matters that relate to the Enrollment Services function.
• Responsible for convening and facilitating cross-functional campus enrollment team.
• Monitors the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvement for the One-Stop Enrollment Center.
• Partners with Campus Dean or other Administrator to drive improvements in enrollment growth, team productivity, team quality and optimization of prospective student satisfaction.
• Provides on-going training and cross-training for staff to ensure timely, thorough, and accurate processes.
• Partners with Campus Dean or other Administrator to address gaps in processes and procedures through the creation of a corrective action plan; establishes timeline to implement the corrective action plan, including process improvements, professional development, and training for campus staff.
• Resolves student application, enrollment, registration issues, conflicts, and discrepancies in a proper and timely manner.
• Partners with the Campus Dean or other Administrator to coordinate enrollment events such as Enroll in a Day, Super Saturday, etc. on their campus in collaboration with campus counterparts in the areas of Admissions, Advising, Financial Aid, and Student Support Services.
• Collaborates with academic and student services staff to contribute to retention of students.
• Collaborates with the Campus Dean or other Administrator with the maintenance of the college website, catalog, and program materials as they pertain to enrollment services.
• Supports compliance efforts (in areas such as FERPA, Veterans Affairs, Tuition Assistance, Title IV, Title IX, etc.) in the campus One Stop Enrollment Center.
• May assist in disseminating information related to maintaining international student status requirements
• Maintain a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
• Represents CT State Community College interests at professional organizations at the state level.
• May involve occasional evening or weekend work, within contractual limitations

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Master’s degree in education, counseling, student development, social work, enrollment management or an appropriately related field together with one (1) or more years of related experience that includes up to two (2) years of supervisory experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Demonstrated understanding of a comprehensive community college.
• Experience supervising and evaluating professional staff.
• Experience leading teams to deliver high quality customer service.
• Experience working at a campus One-Stop or Enrollment Center.
• Familiarity with the community college environment and its student population.
• Demonstrated ability to exercise group leadership skills, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
• Demonstrated ability to develop and implement complex projects and programs in support of college objectives.
• Understanding of federal and state laws and regulations related to higher education.
• Demonstrated advanced knowledge of student records practices and methods which generally are accepted by the higher education field.
• Demonstrated advanced knowledge of computerized and manual systems for collecting, preserving, and reporting student information.
• Experience in using enrollment management, content management, and project management software.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications

• Demonstrated understanding of Strategic Enrollment Management (SEM) principles and the enrollment lifecycle.
• Experience managing enrollment pipeline activities, including inquiry, application, admission, enrollment, yield, persistence, and retention strategies.
• Demonstrated ability to analyze enrollment data, CRM reports, dashboards, and key performance indicators (KPIs) to identify trends, barriers, opportunities, and operational improvements.
• Experience leading or collaborating with cross-functional enrollment teams, including Admissions, Recruitment, Advising, Financial Aid, Student Affairs, and Outreach staff, to develop enrollment growth initiatives.
• Experience utilizing CRM platforms (e.g., CRM Recruit, Slate, Salesforce) and implementing enrollment campaigns and events that support recruitment, conversion, yield, melt prevention, retention, and community engagement.

Salary and Benefits

• Salary $78,380 approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: CSCU - Human Resources - Future Employees.

Application Instructions

To apply, please submit the following:

• A cover letter
• A current resume

In your cover letter, you must clearly address how your experience and skills align with each of the required and preferred qualifications. The cover letter may be entered as text in the application system or uploaded as a single combined file with the resume.

Your resume must include the names of three (3) current professional references, including their titles, email addresses, and telephone numbers.

Important Notes:

• Incomplete applications or those submitted after the closing date will not be considered
• Links to external resume or profile sites will not be accepted
• Apply online at: http://www.ct.edu/hr/jobs
• CT State Community College cannot sponsor work visas.
• Applicants must be authorized to work full-time in the United States

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or [email protected].

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.