Customer Support Representative at Connecteam in Remote

Summary: Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. As a Customer Support Representative, you will be responsible for ensuring client satisfaction by communicating effectively, troubleshooting issues, and educating clients on best practices to utilize the app. Responsibilities: - Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction - Delivering fast service while maintaining a high performance level - Educating the clients on the best practices in Connecteam according to their business needs - Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc Required Qualifications: - At least 1 year of experience in a customer support role or client facing environment (provided support in writing) - Superb written and verbal communication skills - Service-oriented personality with a can-do attitude and strong problem-solving skills - Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment - A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together - Positive attitude, empathy, and high energy! - Independency and time management skills - Ability to work remotely from Mon-Fri - must Required Skills: Customer support experience Important Skills: Tech-savvy Nice-to-Have Skills: Empathy Benefits: Medical coverage., Insurance plan., Paid time off for vacation, sick days.