Senior Operations Administrator at Connect… · Longford

MLC delivers premium travel and educational experiences for European students visiting Ireland.

Renowned as a market leader, MLC offer a progressive and supportive working environment.

About the Role:

An exciting opportunity has arisen to join our Longford-based team as a Senior Programme Administrator & Operations Coordinator.

This is a senior operational role supporting the Summer Programme Manager in the planning, coordination and delivery of MLC’s programmes.

The successful candidate will take ownership of key areas of programme administration and operations, working closely with international partners, host families, students, programme providers and colleagues to ensure programmes run smoothly and to a high standard.

This is a varied, fast-paced and people-focused role requiring excellent organisation, communication and problem-solving skills.

Key Responsibilities:

• Coordinate summer programmes from booking through to completion.
• Manage student bookings, placements, changes and host family allocations.
• Build and maintain strong relationships with host families, providing ongoing support and resolving queries or issues.
• Support host family recruitment, screening, visits and placement matching.
• Liaise with international partners, students, host families, activity and transport providers.
• Monitor programme capacity, availability and placements and provide regular updates.
• Maintain accurate student, host family and programme records within CRM and internal systems.
• Manage more complex student, partner and host family queries, providing practical and timely solutions.
• Support the Summer Programme Manager with team coordination, planning and programme delivery.
• Take ownership of designated projects and operational areas.
• Identify and resolve potential operational issues proactively.
• Support continuous improvement of programme processes and systems.

The Person

We are looking for an organised, proactive and people-focused individual who is confident taking responsibility and managing a varied workload.

The ideal candidate will have:

• Previous experience in administration, coordination, customer service, office management or a similar role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities and large volumes of information.
• Strong problem-solving skills and a practical, solutions-focused approach.
• Confidence taking ownership of responsibilities and seeing tasks through to completion.
• Strong Microsoft Office, IT and digital skills.
• Experience using CRM systems or databases.
• The ability to remain calm, organised and professional in a busy environment.
• A positive, adaptable and proactive “can-do” attitude.
• An interest in social media and digital communications would be an advantage.

Experience working with international clients, students, families or agents, or within the education, travel or accommodation sectors, would be advantageous but is not essential.

What We Offer

• Permanent, full-time position.
• Private healthcare after 12 months.
• Additional annual leave in line with length of service.
• A rewarding and responsible role within an established and growing organisation.
• The opportunity to take ownership of key areas of programme operations and delivery.
• Professional development opportunities
• Supportive, team-focused working environment.

Pay: €36,000.00-€38,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Work Location: In person