Senior Manager, Cloud Operations at Conga · Sofia

A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. Job Title: Senior Manager, DevOps Department: Engineering Operations (R&D) Locations: Bulgaria – Sofia Reports to: VP, Cloud Infrastructure & Operations A quick snapshot… Conga is looking for a Senior Manager, DevOps to join our Engineering Operations organization. In this role, you will lead and grow a team of DevOps and platform engineers responsible for the reliability, scalability, and security of Conga’s cloud infrastructure. You will own the CI/CD pipelines, Kubernetes (EKS) platform, infrastructure-as-code practices, and observability stack that power Conga’s SaaS products. This is a hands-on leadership role. You will partner closely with software engineering, security, SRE, and product teams to drive infrastructure modernization—including cloud migration, container orchestration, and database platform optimization—while instilling strong change management discipline and operational excellence across the organization. Why it’s a big deal… Conga’s customers—including more than half of the Fortune 100—depend on our platform for mission-critical revenue lifecycle operations. The Senior Manager, DevOps is directly accountable for the infrastructure foundation that keeps those customers running. You will set the engineering standards, incident response practices, and automation strategies that determine our platform’s availability, performance, and security posture. This role has outsized impact on Conga’s ability to ship reliably and scale confidently. Here’s the person we’re looking for… Related experience: 8+ years in DevOps, SRE, platform engineering, or cloud infrastructure roles within a SaaS environment, with 3+ years managing and developing engineering teams. Bonus points if you’ve operated at scale in a multi-product B2B SaaS company. Cloud & Container Expertise: You bring deep, production-hardened experience with AWS (EKS, EC2, S3, RDS, ElastiCache, IAM) and Kubernetes. You understand networking, storage, compute optimization, and cost management at scale. You’ve designed and operated EKS clusters serving real production traffic and know how to right-size workloads across instance families. CI/CD & Automation Champion: You’ve built and maintained enterprise-grade CI/CD pipelines and believe that if it isn’t automated, it isn’t done. You have strong opinions on deployment strategies (blue-green, canary, rolling) and enforce infrastructure-as-code discipline using tools like Terraform, CloudFormation, or Pulumi. Change Management & Incident Discipline: You understand that change is the primary driver of incidents. You enforce rigorous change management processes—defined approval gates, scheduled release windows, and mandatory post-incident reviews. You build a culture where every outage is a learning opportunity, not a blame exercise. Observability & Reliability: You’ve implemented comprehensive monitoring, alerting, and logging strategies. You define and track SLOs/SLIs, build dashboards that surface signal (not noise), and ensure on-call rotations are sustainable and well-documented. Security-Minded Operator: You treat security as a first-class infrastructure concern. You’re comfortable with compliance frameworks (SOC 2, PCI, HIPAA), understand network segmentation, secrets management, and vulnerability remediation workflows, and partner effectively with security teams. Proven Leadership & Coaching: You have a track record of hiring, developing, and retaining strong infrastructure engineers. You set clear expectations, deliver direct and actionable feedback, and create an environment where your team does their best work. You know how to manage both onshore and offshore engineering talent. Owner Mentality: This is your infrastructure and you treat it that way. You own escalations, drive root-cause remediation (not symptomatic fixes), and build executive-level visibility into platform health and risk. What you’ll be doing… Lead, mentor, and grow a team of DevOps and platform engineers across multiple geographies. Own the reliability, scalability, and security of Conga’s AWS cloud infrastructure, including EKS clusters, EC2 fleets, database platforms (TiDB, SQL Server, ElastiCache), and supporting services. Drive CI/CD pipeline strategy and execution, ensuring fast, safe, and repeatable deployments across all product lines. Define and enforce change management standards: approval workflows, release windows, rollback procedures, and post-change validation. Build and maintain the observability stack—monitoring, alerting, logging, and dashboards—to provide actionable insight into platform health. Establish and track SLOs/SLIs; lead incident response, blameless post-mortems, and root-cause remediation. Partner with Security to harden infrastructure, maintain compliance posture, and integrate security tooling into the DevOps workflow. Drive infrastructure cost optimization through reserved capacity planning, right-sizing, and resource lifecycle management. Own infrastructure-as-code practices and ensure all environments are reproducible, version-controlled, and auditable. Collaborate with Software Engineering, Product, and Architecture teams to support application modernization efforts, including legacy migration (JBoss, Oracle) to cloud-native architectures. Design and deliver engineering education programs focused on operational excellence and incident reduction. Manage vendor relationships and procurement for infrastructure and DevOps tooling. Here’s what will give you an edge… Experience operating TiDB or other distributed NewSQL databases on Kubernetes. Hands-on experience with EBS volume management, S3 backup strategies (including Object Lock), and disaster recovery planning. Familiarity with cloud security posture management tools (e.g., Upwind, Wiz, Prisma Cloud) in AWS/K8s environments. Experience with GitHub Actions, GitHub Copilot administration, or MCP server enablement for engineering teams. Track record of building DevOps team standards handbooks covering change management, CI/CD, monitoring, on-call, and incident management. Experience with Azure in addition to AWS, particularly around cost modeling and MACC/EDP negotiations. Background in migrating legacy application servers (JBoss/WildFly) to containerized deployments. Tools and systems experience… Cloud: AWS (EKS, EC2, S3, RDS, ElastiCache, CloudWatch, IAM, Cost Explorer); Azure experience a plus. Containers & Orchestration: Kubernetes (EKS), Helm, Docker. IaC & Automation: Terraform, CloudFormation, Ansible, or Pulumi. CI/CD: GitHub Actions, Jenkins, ArgoCD, or similar. Monitoring & Observability: Datadog, Prometheus/Grafana, CloudWatch, ELK/OpenSearch, or equivalent. Databases: Operational familiarity with TiDB, SQL Server, PostgreSQL, or similar. Security & Compliance: SIEM integration, vulnerability scanning, secrets management (Vault, AWS Secrets Manager). Collaboration: Jira, Confluence, Slack, PagerDuty. Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field. Equivalent practical experience is equally valued. Travel Requirement: Limited travel to other company offices upon request. Did we pique your interest? If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! Preferred Resume Format We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. Don’t meet every requirement for the role? Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles. Additional Information Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. 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