Receptionist - Neurology at Confluence Health in Wenatchee, WA

Summary: Confluence Health is located in Washington and is dedicated to supporting the communities they serve. They are seeking a Receptionist for their Neurology department who will greet and schedule patients, serve as a liaison between patients and medical staff, and provide outstanding customer service. Responsibilities: - Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow - Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings - Answers telephone, and provides outstanding customer service for every encounter - Operates general office equipment - Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources - Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed - Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate - Ability to balance a cash drawer and perform elementary math functions (addition/subtraction) - Required to maintain active Basic Life Support (CPR) certification - Other duties as assigned - Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times Required Qualifications: - Ability to communicate effectively in English, verbally and in writing - Typing skills at least 35 wpm - Basic computer skills Preferred Qualifications: - High school diploma or equivalent (GED) - One-year work experience in medical office setting - Medical terminology desirable Required Skills: Customer service, Basic Life Support (CPR) Important Skills: Typing skills, Basic computer skills Nice-to-Have Skills: Medical terminology, Scheduling appointments, Effective communication Benefits: Medical, Dental & Vision Insurance, Flexible Spending Accounts & Health Saving Accounts, CH Wellness Program, Paid Time Off, Generous Retirement Plans, Life Insurance, Long-Term Disability, Gym Membership Discount, Tuition Reimbursement, Employee Assistance Program, Adoption Assistance, Shift Differential