Patient Treatment Concierge at Confidential in New York, NY

The Opportunity

We're a modern, fast-growing group of dental practices in Manhattan, building a patient experience that's far more personal than what people expect from a dental office. That experience lives with the Patient Treatment Concierge.

This is not a front desk role. You set the tone for every visit. You anticipate what patients need before they ask. You notice the nervous first-timer or the patient quietly worried about cost. You help people say yes to care they need, with clarity and without pressure. You'll guide patients through everything from a routine cleaning to a complex, high-dollar treatment plan, and you'll own whether they feel informed, comfortable, and ready to move forward.

If you've built your career delivering white-glove service in a high-expectation setting and want to bring that craft to dentistry, we'd love to meet you. You'll report to practice leadership and work on-site in Manhattan.

Responsibilities

Create a world-class patient experience.

• Welcome every patient with the care and attention of a private concierge: preferences remembered to personalize their experience, anticipating needs before they're voiced.
• Read the room. Notice the small and big things - emotional cues, ease nerves, and adjust your approach to each person.
• Resolve issues in the moment. You're empowered to find the right solution and own the outcome.
• Keep every communication channel (phone, text, email, in person) warm, polished, and consistent just like a white-glove experience should be.

Guide patients through treatment and financial decisions

• Explain treatment plans clearly, thoroughly and confidently alongside clinicians, so patients understand their diagnosis and options.
• Walk patients through insurance benefits, out-of-pocket costs, payment plans, and financing, with total transparency.
• Lead thoughtful conversations on large-dollar and multi-visit cases. Support patients to come to informed decisions about their care.
• Own the case pipeline from start to finish: accepted treatment, scheduled care, and follow-through on anything that stalls along the way.

Run a seamless day

• Own the daily schedule: confirm, fill gaps, resequence in real time, keep the practice moving forward at full capacity
• Partner with dentists and clinical teams in daily huddles to spot same-day opportunities and patient priorities
• Re-engage patients with unscheduled treatment through personal, well-timed outreach
• Coordinate referrals and specialty care so nothing falls through the cracks

Your Approach

• You anticipate. You take a hospitality-forward approach always, you see needs before they’re voiced, and you solve them before they become a problem.
• You read people. Your emotional intelligence is on point: You pick up on tone, and body language, and you gracefully adapt without a script.
• You make the complex simple. Insurance, financing, and sequencing become clear, confident next steps for the patient.
• You persuade by informing. Your influence comes from building trust and delivering genuine care, not pressure.
• You stay composed. You are agile and able to shift in the moment when priorities change. You keep your standards high and your energy steady.
• You work as one team. You move seamlessly between the front of the practice and the clinical team.

Qualifications

• 5+ years in a high-end, client-facing environment, such as luxury hospitality (fine dining, five-star hotels, private clubs), plastic surgery or aesthetic practices, med spa or laser services, or luxury client services
• A track record of delivering exceptional, personalized service to clients with high expectations
• Comfort discussing price and value, with experience guiding clients through high-ticket, elective, or self-pay decisions
• Strong written and verbal communication
• Comfort with technology and a quick learner on new systems
• Nice to have: dental or insurance experience. We'll train the right person.

Schedule

Full-time, on-site in Manhattan, including some Saturdays.

Physical Requirements

• Sit and stand for extended periods
• Use a computer and phone systems for extended periods
• Move throughout the practice and assist patients as needed
• Occasionally lift up to 25 pounds
• Communicate effectively in person and via technology

Reasonable accommodations may be made for individuals with disabilities.

Benefits / Compensation

Competitive pay with performance bonus, paid time off, medical/dental/vision, 401(k), pre-tax commuter and FSA/HSA options, and a clear path to grow your career.

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person