Trainer für Kundenservice (m/w/d) in Bursa at Conduent · Bursa

Trainer IV

Location: Bursa, Türkiye

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficient in a range of operational processes through prior experience and trainings.
• Completes assignments and guides the work of peers and other team members.
• May work cross-functionally, in different areas when necessary.
• Proposes improvements to processes and methods.
• Works within established procedures and practices.

Functional Knowledge

• Has developed skills in a range of processes, procedures and systems.
• Acts as a technical expert in an area.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals..

Impact

• Impacts own team and other teams when work activities are closely aligned.
• Suggests improvements to existing processes and solutions to improve efficiencies.

Leadership

• Serves as a team leader and may allocate work.
• Provides subject matter guidance to junior team members.

Problem Solving

• Ability to problem solve and provide the best outcome for clients and end users.

Interpersonal Skills

• Exchanges ideas and information effectively.
• Uses tact and diplomacy when communicating.

Responsibility Statements

• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
• Responsible for design and update of basic level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials to deliver classes.
• Collects training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned
• Complies with all policies and standards

Durch unsere engagierten Mitarbeiter liefert Conduent unternehmenskritische Dienstleistungen und Lösungen im Auftrag von Fortune 100 Unternehmen und über 500 Regierungen - und schafft so außergewöhnliche Ergebnisse für unsere Kunden und die Millionen von Menschen, die auf sie zählen. Sie haben die Möglichkeit, sich persönlich zu entfalten, etwas zu bewirken und Teil einer Kultur zu sein, in der Individualität jeden Tag wahrgenommen und geschätzt wird.