Technical Support Engineer at Conductor in New York, NY

Summary: Conductor is the leading enterprise AEO platform, committed to innovation and customer success. They are seeking a Technical Support Engineer I to provide IT support and ensure operational efficiency of their digital workspace. Responsibilities: - Provide technical assistance and helpdesk support for incoming issues related to computer systems, software, and hardware - Correctly track incidents and calls, including but not limited to entering data into a database timely and accurately - Deploy equipment for new employees, own shipping and logistics - Create, add, and modify accounts and services across our various platforms - Deploy hardware/software updates on laptops - Maintain performance of computer systems - Train employees on various IT systems and solutions - Install, modify, and repair computer hardware and software - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems - Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs and conferencing equipment - Assist in setting up A/V equipment for internal meetings - Be empathetic, humble, and possess a strong focus on customer service - Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property Required Qualifications: - At least 1 year of job experience providing helpdesk support - recent graduates with prior internship experiences will be considered - Intermediate knowledge of MacOS and Windows desktop and server operating systems - Knowledge of networking technology, including TCP/IP, LANS and WANS - Intermediate knowledge of basic computer hardware - Knowledge of Active Directory - Basic level experience OKTA or other Identify Management Platforms - Familiar with Antivirus, Anti Malware and Disaster Recovery Services - Excellent troubleshooting and diagnostic skills - Excellent communicator, able to speak/write to end users positively and explain technical detail in a manner they can understand with the ability to communicate clearly and succinctly in person, via zoom, phone, email, and chat - Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment - Ability to organize, prioritize, and meet established deadlines, work within a defined SLA - Familiarity with ticketing systems a strong advantage - Desire to learn - Ability to work in our NYC office 4 days a week (Mondays - Thursdays) with Friday being remote Required Skills: Helpdesk support, MacOS, Windows, Networking technology Important Skills: Active Directory, Antivirus, Anti Malware Nice-to-Have Skills: communicator, Troubleshooting skills, Desire to learn Benefits: 100% covered employee medical plan, Dental & vision plans, 401(k) with employer contribution, An unlimited vacation policy, 10 sick days, Short-term disability, Long-term disability, Generous paid parental leave, Employee assistance program, Flexible savings accounts, Paid holidays, Life and accidental death insurance, A host of perks