Front Desk Clerk at Concord Hospitality Enterprises in New York, NY

Summary: Concord Hospitality Enterprises is a company that values its associates and fosters a great work environment. They are seeking a Front Desk Clerk to provide exceptional hospitality and assist guests efficiently and courteously, ensuring a positive experience during their stay. Responsibilities: - Assisting guests efficiently, courteously and professionally at all times - Maintain a high level of service and hospitality - Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner - Post guest charges, collect payments and follow all cash handling procedures as required by Concord - Handle guest mail and messages with respect to privacy and professionalism - Be knowledgeable of the hotel brand and various programs (travel programs, special offers) - Be a great communicator to various departments and management on guest comments and concerns - Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance - Have full knowledge of hotel safety and emergency procedures Required Qualifications: - Passion to serve others - Ability to assist guests efficiently, courteously and professionally at all times - Maintain a high level of service and hospitality - Promptly and effectively deal with guest concerns or issues - Post guest charges, collect payments and follow all cash handling procedures - Handle guest mail and messages with respect to privacy and professionalism - Knowledgeable of the hotel brand and various programs - Great communicator to various departments and management on guest comments and concerns - Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance - Full knowledge of hotel safety and emergency procedures Required Skills: Cash handling, Hotel safety procedures, Emergency procedures, Responsiveness, Caring Benefits: Medical/dental/vision plans, Life insurance, ST/LT disability options, 401K options, Tuition assistance, Discounted room rates at Concord managed hotels, Training & development and career advancement opportunities