MET Region - Delivery Excellence Management at Concentrix · Merkez

MET Region - Delivery Excellence Management
Location: TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
Job Title:
MET Region - Delivery Excellence Management
Job Description
Key Responsibilities:

Define, implement, and continuously improve delivery frameworks, methodologies, and KPIs.
Monitor delivery performance across projects/teams and identify areas for improvement.
Develop and maintain governance models to ensure compliance with delivery standards and SLAs.
Collaborate with delivery and project teams to support execution excellence.
Drive root cause analysis and corrective action for delivery issues or customer escalations.
Lead delivery audits and implement action plans based on audit findings.
Facilitate training and knowledge-sharing initiatives to build a culture of delivery excellence.
Partner with quality assurance, operations, and customer success teams to align strategies.
Leverage data analytics to provide insights on productivity, quality, and customer satisfaction.

Required Qualifications:

Minimum 8-10+ years of work experience.
4+ years of experience in roles such as project delivery, talent acquisition, quality assurance, or operational excellence.
Bachelor’s degree in, Engineering, Statistics, Business Administration, or a related field.
Strong understanding of delivery frameworks (Agile, Waterfall, ITIL, etc.).
Proven experience in reporting and analytical tasks, process improvement, quality standards, and performance metrics.
Excellent communication, stakeholder management, and change management skills.
Minimum C1 level of English; excellence in written and verbal communication.

Location:
TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
Language Requirements:
English (Required)
Time Type:
Full time
Additional Locations: EGY Work-at-Home, JOR Work-at-Home