Customer Service Rep – Financial (Remote) at Concentrix in Remote

Summary: Concentrix is a global organization known for its people-first culture and commitment to employee growth. They are seeking a remote Customer Service Representative to provide support and resolve customer inquiries regarding financial products and services, ensuring exceptional customer experiences. Responsibilities: - Provide inbound customer support using a call flow guide - Help customers resolve basic technical issues - Track, document, and retrieve information in databases - Offer additional products and/or services - Deliver expert customer experiences…with a smile Required Qualifications: - 6+ months of customer service experience - Open availability - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone - Must reside in the United States and have a valid U.S. address for residence Required Skills: Customer service experience Important Skills: Computer navigation skills, PC knowledge, Fast-paced multi-tasking Nice-to-Have Skills: Eagerness to learn Benefits: Medical, dental, and vision insurance, Comprehensive employee assistance program (EAP), 401(k) retirement plan, Paid time off and holidays, Paid training days, DailyPay enrollment option to access pay "early," when you want it, Paid training and performance-based incentives, Lucrative employee referral bonus opportunities, Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more, Health and wellness programs with trained partners to help promote a healthy you, Mentorship programs that support your rewarding career journey, Work-from-home convenience, Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more