Creative Director - Graphic Design & Video… at Concentrix · Canada

Creative Director - Graphic Design & Video Production Location: CAN, ON, Work-at-Home Job Title: Creative Director - Graphic Design & Video Production Job Description We are building a B2B brand that has impact. We need a creative function that makes it unmissable, and unmistakable. You will lead and elevate our graphic design and video production teams, shaping a visual identity that feels confident, consistent and commercially powerful. This is a hands-on leadership role. You will set the creative standard not just through direction, but through doing. You know how to move fast when the moment demands it and how to craft cinematic, high-production work when the brand deserves it. You combine creative vision with executional excellence. The mandate is simple: Make the brand look exceptional. Make it feel distinctive. Make it matter. Justification Justification As we continue to reposition our business, we need a creative function that makes our brand unmissable and unmistakable. Since losing our Creative Director in 2025, we haven't replaced them and don't have anyone whose focus is on the strategic direction of our brand and how we show up. We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Key Responsibilities: Define and Lead Creative Vision Shape and evolve the visual identity across web, social, campaigns, video, events and internal communications. Ensure every creative output feels cohesive, premium and aligned to brand strategy. Translate business priorities into compelling visual direction. Personally contribute to high-impact creative work when required, setting the bar through example. Lead, Inspire and Develop the Creative Team Oversee and mentor the graphic design and video production teams. Inspire high standards, strong craft and creative confidence. Provide clear, constructive feedback that elevates individual and team performance. Lead from the front, actively contributing to creative execution where it matters most. Deliver Both Rapid and High-Production Creative Enable fast, responsive creative for trending topics, real-time moments and reactive campaigns. Ensure rapid-turn content maintains brand consistency and quality. Oversee and contribute to premium, high-production brand assets, including cinematic video and flagship campaign work. Balance agility with craft, knowing when speed matters and when polish defines impact. Drive Concept and Campaign Development Lead ideation across brand, campaign, product and thought leadership initiatives. Develop bold creative concepts that resonate with clients and prospects. Ensure ideas are distinctive, relevant and commercially grounded. Oversee Production and Execution Maintain exceptional quality from concept through final delivery. Guide motion design, video production and visual execution to ensure technical and aesthetic excellence. Establish workflows that enable both quickfire content and complex production. Advocate Creative at Senior Level Present and articulate creative rationale to senior stakeholders with clarity and confidence. Influence strategic discussions through strong visual thinking. Ensure creative direction is understood, supported and consistently executed. Leverage Tools and Innovation Maintain deep fluency in Adobe Creative Suite, Figma and video production tools. Actively use modern AI-enabled creative tooling to accelerate experimentation and production. Continuously evaluate emerging tools and formats that elevate creative impact. Leverage Tools and Innovation Maintain deep fluency in Adobe Creative Suite, Figma and video production tools. Actively use modern AI-enabled creative tooling to accelerate experimentation and production. Continuously evaluate emerging tools and formats that elevate creative impact. Objectives & Measures of Success A cohesive and distinctive visual identity across all channels. High-quality creative output delivered at both speed and scale. Premium, flagship creative work that elevates brand positioning. Increased engagement and brand perception among clients and prospects. A motivated and developing creative team. Creative influence recognised at senior leadership level. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: Essential Extensive experience leading visual design and video production in a B2B or agency environment. Exceptional eye for typography, layout, motion, colour and visual storytelling. Strong portfolio demonstrating both high-production brand work and rapid-turn creative. Proven experience mentoring and developing creative talent. Deep expertise in Adobe Creative Suite, Figma and video production tools. Fluency in modern AI creative tooling and workflows. Hands-on creative capability with the confidence to contribute directly to execution. Ability to balance bold creative thinking with commercial discipline. Confidence presenting creative work and rationale to senior stakeholders. It will be a plus if you: Experience in enterprise, technology or transformation-focused brands. Background in both agency and in-house leadership roles. Experience with 3D, advanced motion graphics or immersive formats. Experience scaling creative operations in a growing organisation. Core Competencies & Leadership Capabilities Visionary and hands-on creative leadership. Inspires through action as well as direction. Strong aesthetic judgement and attention to detail. Comfortable operating at both speed and depth. Confident communicator and creative advocate. Curious and experimental with new tools and formats. Working Model & Travel Requirements Global creative remit within a matrixed organisation. Regular collaboration across marketing, brand and product teams. Travel as required to support key initiatives. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. The base salary range for this position is $108,000.00 - $120,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The position will be posted for 2 months from its posting date of May 15, 2026. Physical and Mental Requirements: Equal Opportunity Statement Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation. Reasonable Accommodation Statement Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence (AI) As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. Location: CAN, ON, Work-at-Home Language Requirements: Time Type: Physical and Mental Requirements: Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation. Reasonable Accommodation Statement: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence (AI): As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE