Customer Service Representative at Computershare · Melbourne

Customer Service Representative

Location: Melbourne, Australia

Location: Melbourne, Yarra Falls (Hybrid)

This is a hybrid position based either in our Melbourne Yarra Falls location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a Customer Service Representative to join our team in Melbourne.

This is your chance to step into a role where you’ll make a real difference—delivering exceptional service to our clients and securityholders while building your career in a supportive, dynamic environment. You’ll gain exposure to specialised processes, compliance requirements, and a variety of tasks that will keep your work both challenging and rewarding.

A role you will love

As a Customer Service Representative, you’ll be at the heart of our operations, ensuring requests are managed with accuracy, efficiency, and care. You’ll enjoy variety, responsibility, and the opportunity to develop expertise in areas that matter.

• Maintain and update the securityholder register with precision
• Review and process securityholder requests using our bespoke software system
• Organise and manage correspondence between Computershare and securityholders
• Action requests in line with Australian laws, ASIC regulations, company policies, and client requirements
• Learn and deliver on specialised processes such as Deceased Estates, Off Market Transfers, and Bankrupt Estates
• Handle general maintenance tasks including changes to names, addresses, payment information, and tax details
• Ensure all actions are completed accurately and within required timeframes

What will you bring to the role?

You’ll bring strong communication skills, a customer-first mindset, and the ability to work with discipline and adaptability. Your leadership qualities and collaborative approach will help you thrive in a fast-paced environment while supporting colleagues and stakeholders.

• Strong verbal and written communication skills
• Excellent customer service skills with the ability to deliver outcomes to clients
• Discipline to work in an organised manner and prioritise tasks effectively
• Flexibility to adapt to a changing environment with a passion for achievement
• Ability to coach and mentor peers through training and shared knowledge
• Strong documentation and organisational skills to ensure accuracy and compliance
• Business-focused leadership skills to drive performance and results
• Expertise in stakeholder management to build and maintain strong relationships
• Commitment to continuous improvement and learning new processes
• Collaborative mindset to contribute positively to team success

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.