ComputerCare→

IT Asset Management Coordinator at ComputerCare in Cambridge, MA

Entry LevelOn-siteFull-timeCambridge, MA$48k–$55k/yr

Skills

microsoft officegoogle suitenetsuite

Job Description

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.

Come join us in our mission of being the Human Side of Hardware!

As an IT Asset Management Coordinator, you’ll be the heartbeat of our device life-cycle process—making sure laptops, tablets, and phones are checked in, set up, repaired, tracked, and moved where they need to go. You’ll review and diagnose devices, open service tickets, verify warranties, and help customers understand next steps in their repair journey. This role keeps our asset data accurate, supports smooth logistics across sites, and ensures every device is accounted for from arrival to deployment.

If you enjoy staying organized, solving tech-related puzzles, and keeping operations running smoothly, this role puts you at the center of it all.

What You'll Do:

Perform administrative tasks to support the full device lifecycle, including checking in computers, phones, and tablets, opening service tickets, verifying warranties, and providing customers with clear communication.

Review, diagnose, and troubleshoot customer devices to identify performance issues and determine required repairs.

Transfer devices and parts between offices, including pickups, deliveries, shipments, preparing manifests, and tracking scheduled deliveries for manufacturers and clients.

Update internal and client asset management systems throughout the repair process, including documenting lifecycle details, escalations, comments, and resolution steps.

Install and configure operating systems, software applications, security software and other peripheral applications specific to the customers’ needs, and ensure each image meets the customers’ requirements and internal quality guidelines as provided by them.

Troubleshoot with vendors using provided portals and coordinate support as needed.

Handle onboarding and offboarding hardware setups for “special case” clients, including new hires, break/fix needs, and employee exits, and monitor those projects daily.

Manage “storage customer” inventory, indexing non-deployable assets and preparing items for e-waste or long-term storage.

Partner with Customer Service, Sales, and Hardware Repair Technicians to coordinate hardware repair.

Manage and process assets physically and systematically prior to shipping/handoff.

Maintain an organized workspace to ensure smooth sorting, staging, and distribution of devices.

Work cross-functionally with other departments to meet established service level agreements (SLAs).

Conduct cycle counts, reconcile discrepancies, and report findings to leadership.

Proactively support the broader service department by assisting in various operational areas when needed.

Engage positively and professionally with vendors, customers, and internal teams, consistently aligning with company values.

What You'll Bring:

1+ years of experience in a Customer Service role

Knowledge of Microsoft Office or Google Suite

Strong organization skills, attention to detail, and the ability to manage multiple tasks

Familiarity with device repairs and/or shipping and receiving

Ability to regularly lift, push, or pull 50+ lbs

Netsuite or applicable SaaS experience is a plus!

Familiarity with device repairs, shipping/receiving, or general IT workflows (also a plus!)

Perks and Benefits:

Comprehensive Medical, Dental, and Vision plans to keep you feeling your best

401(k) with employer match—because your future matters

Company-paid Life Insurance, plus HSA & FSA options

Employee Assistance Program (EAP) for real support when you need it

Adoption Assistance to help grow your family

Commuter Benefits for an easier ride

Free Coursera Professional Certifications to level up your skills

Generous vacation & sick time, plus paid time off to give back to your community

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.