Health & Well-Being Coach at ComPsych in Statesville, NC

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Job Summary

As a Health & Well-Being Coach in ComPsych’s Health & Well-Being department, you will consult with clients on topics related to physical and emotional well-being as well as contribute to departmental project and program initiatives.

Primary Responsibilities

• Conduct comprehensive client assessments and apply professional coaching methodologies to develop tailored health and well-being strategies that support positive behavior change
• Exercise independent judgement in evaluating clients’ presenting concerns and determining appropriate resources, interventions, and referral pathways
• Maintain thorough and compliant case documentation, reporting outcomes, metrics, and service utilization data in the proprietary database
• Demonstrate a comprehensive understanding of the product portfolio, including H&WB products and services, EAP counseling, work-life, legal, and financial services, and make appropriate cross-referrals
• Provide expert guidance to clients regarding available services, and referral procedures, ensuring clarity and strong engagement throughout the coaching experience
• Develop strong relationships with internal and external customers and respond to all inquiries in a timely manner
• Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations
• Design and facilitate structured coaching sessions, assess readiness for change, and collaboratively establish measurable goals that support sustainable health and well-being improvements
• Positively and professionally educate clients about the coaching process and the value of all services available to them
• Contribute subject matter expertise to the creation and refinement of client-facing materials, tools, and resources
• Facilitate online group coaching sessions, group coaching, and webinars
• Utilize established coaching frameworks including motivational interviewing, active listening, and goal setting to foster self-awareness and sustainable behavior change
• Participate in the ideation, development, and execution of program enhancements, independently managing assigned projects and deliverables to completion
• Perform other duties as assigned

Job Qualifications

• Education: Bachelor's degree required, Master's degree preferred
• 1-2 years related experience required
• Superior active listening and coaching skills and a demonstrated ability to be empathetic to client concerns
• Certifications in one or more of the following areas are preferred: Wellcoaches, Catalyst Coaching, NBC-HWC, Certified Health Education Specialist
• Additional certifications are a plus: Personal Trainer, Registered Dietitian, Yoga/Meditation Instructor
• Outstanding customer service skills
• Demonstrated ability to manage projects and develop relevant customer communications materials
• Sound judgment and critical thinking skills in order to resolve client issues effectively
• Strong attention to detail and ability to multi-task
• Excellent organizational skills, highly self-motivated, and dependable
• Proficiency in the Microsoft Office Suite
• Flexible day and evening hours are required to meet client availability
• Stable work history required

Benefits and Perks

Full benefits package for full-time employees, including:

• Paid Time Off (PTO)
• 10 company observed holidays (US) and 1 Floating Holiday
• Medical, dental, and vision insurance
• 401(k) with company match
• Robust Employee Assistance Program (EAP)
• Wellness program and much more

The salary range for this position is $40,000 - $50,000 USD annually. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.