Global Customer Success Leader at ComPsych in London, England, GB

About ComPsych

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Overview

This position will play a crucial role in contributing to the success and growth of an industry leader in Behavioral Health. You will be responsible for strategically leading a global team of Account Managers. The Global Customer Success Leader will collaborate with each team member to ensure successful management of their book of business from contract signing through implementation and maintenance of ComPsych’s full suite of mental, behavioral health and wellness programs. You will have the opportunity to work with the team to clearly articulate our value proposition to our customers so that they see us as a valued, strategic partner.

Responsibilities

• Provide strategic leadership and direction to customer success staff to enhance client relationship skills and the understanding of customers' business and human capital and benefits issues
• Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
• Collaborate with business leaders and team members to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
• Partner with the team to ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
• Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
• Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
• Partner with internal resources to recruit, develop and manage a high caliber workforce
• Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
• Develops methods for improving operational effectiveness and strategic goals
• Responsible for coaching, supervising, training and the professional development of staff
• Other duties as assigned

Qualifications

• Demonstrated success of managing and developing a team of strategic account and customer success managers who handle large, complex customers in the HR service, employee benefits or insurance industry
• Education: Bachelor’s degree required, advanced degree a plus
• Experience in HR service, employee benefits, or insurance industry a plus
• Excellent leadership and communication skills
• Outstanding client management experience
• Project management, critical thinking skills and strong attention to detail required
• Travel as necessary to meet with new and existing customers
• Effective interpersonal and communication skills
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:

• Statutory paid leave and public holidays
• Employer-sponsored health and social insurance contributions (where applicable)
• Employee wellbeing programs
• Access to Employee Assistance Programs (EAP)

The pay range for this position is 100,000 - 110,000 GBP annually. Compensation will be determined in accordance with applicable local market rates and legal requirements. Where required by applicable law, salary range information will be provided to candidates during the recruitment process or upon request.

We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law.We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at recruiter@compsych.com and we will work with you to meet your needs.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: EEA, Switzerland, and UK Data Protection Notice for Job Applicants & Global Applicant Privacy Notice.