Strategic Accounts Associate at CompStak® in Los Angeles, CA

Summary: CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. They are looking for a passionate, results-oriented teammate to join their Strategic Accounts vertical as an Account Manager, responsible for cultivating exceptional experiences for their most valued members. Responsibilities: - Proactively manage a portfolio of geographically assigned, top-tier CompStak Exchange members to deliver consistent value across the entire member lifecycle - Build strong member relationships by maintaining high levels of engagement and communication; increase engagement on the platform by understanding our member’s day-to-day data needs, usage and pain points - Facilitate onboarding of new members and firms, including the delivery of basic and advanced training, and on-going support with best practices - Navigate complex organizational structures and connect with key stakeholders to drive the collection of commercial real estate transaction data - Conduct regular business reviews with Strategic Accounts to prioritize opportunity and risk to reduce member churn - Understand and monitor success metrics to identify opportunities for data growth and member expansion within your portfolio of accounts - Resolve member challenges and requests, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity Required Qualifications: - 1+ years experience in account management, sales, business development, or SaaS customer success roles - You enjoy speaking with people, have the ability to develop rapport, influence others and maintain strong working relationships - Self starter, self directed, process oriented, and exceptionally organized - Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, especially with key decision makers - Undergraduate degree (BA/BS) Preferred Qualifications: - Experience/interest in commercial real estate and data analytics is preferred - Experience with Salesforce or other CRM is a bonus Required Skills: Account management, Commercial real estate Important Skills: Sales, Data analytics, Salesforce