Agent Experience Coordinator at Compass in Burlingame, CA

Summary: Compass is a company dedicated to revolutionizing the real estate industry with its innovative platform. The Agent Experience Coordinator serves as the first point of contact for customers, ensuring a welcoming atmosphere and supporting agents with technology and marketing needs. Responsibilities: - Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues - Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support - Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests - Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents - Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc - Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications - Be a culture carrier who inspires and empowers those around you with a positive and constructive approach - Support with office event organization, setup, and tear down Required Qualifications: - 1-2 years of previous experience in customer service, office management, hospitality, or operations - Previous experience in real estate a plus - Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus - Great listening skills, connects well with others, and is empathetic of the customer's pain points - A passion for creating community within a space; you encourage in-office interaction, bonding and engagement - Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly - Strong verbal and written communication skills - Meticulous attention to detail, highly organized - Ability to work in the office during standard operating hours - Ability to lift up to 25 lbs Required Skills: Customer service experience, Office management Important Skills: Enterprise technology Nice-to-Have Skills: Empathy Benefits: Participation in our incentive programs (which may include eligible cash, equity, or commissions)., Plus paid vacation, holidays, sick time, parental leave, and recharge leave;, Medical, tele-health, dental and vision benefits;, 401(k) plan;, Flexible spending accounts (FSAs);, Commuter program;, Life and disability insurance;, Maven (a support system for new parents);, Carrot (fertility benefits);, UrbanSitter (caregiver referral network);, Employee Assistance Program;, Pet insurance.