Agent Experience Coordinator at Compass in Rancho Santa Fe, CA

Summary: Compass is revolutionizing the real estate industry with an end-to-end platform that empowers residential real estate agents. As an Agent Experience Coordinator, you will manage the office, support customers with training and marketing requests, and ensure a world-class experience for clients. Responsibilities: - Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues - Manage a small portfolio of customers directly by fielding questions and resolve issues via phone calls, emails, and in-person meetings - Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support - Partner with the National Onboarding team on facilitation of onboarding processes for new customers - Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests - Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent - Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc - Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications - Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change Required Qualifications: - 1-2 Years previous experience in customer service, office management, hospitality, or operations - Great listening skills, connect well with others, and empathetic of the customer's pain points - A passion for creating community within a space; you encourage in-office interaction, bonding and engagement - Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly - Strong verbal communication and presentation skills - Meticulous attention to detail, highly organized - Ability to work in the office during standard operating hours - Ability to lift up to 25 lbs Preferred Qualifications: - Previous experience in real estate a plus - Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Required Skills: Customer service experience, Office management, Enterprise technology Important Skills: Real estate experience, Problem-solving skills Nice-to-Have Skills: Empathy, Verbal communication, Attention to detail, Team collaboration Benefits: Paid vacation, Holidays, Sick time, Parental leave, Recharge leave, Medical, Tele-health, Dental and vision benefits, 401(k) plan, Flexible spending accounts (FSAs), Commuter program, Life and disability insurance, Maven (a support system for new parents), Carrot (fertility benefits), UrbanSitter (caregiver referral network), Employee Assistance Program, Pet insurance