Agent Experience Coordinator at Compass in Los Gatos, CA

Summary: Compass is a company focused on revolutionizing the real estate industry with its innovative platform. The Agent Experience Coordinator will be the first point of contact for customers, managing office operations and providing support to enhance customer experience with Compass tools and services. Responsibilities: - Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues - Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings - Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support - Partner with the National Onboarding team on facilitation of onboarding processes for new customers - Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests - Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents - Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc - Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications - Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change Required Qualifications: - 1-2 years previous experience in customer service, office management, hospitality, or operations - Great listening skills, connects well with others, and is empathetic of the customer's pain points - A passion for creating community within a space; you encourage in-office interaction, bonding and engagement - Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly - Strong verbal communication and presentation skills - Meticulous attention to detail, highly organized - Ability to work in the office during standard operating hours - Ability to lift up to 25 lbs Preferred Qualifications: - Previous experience in real estate a plus - Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Required Skills: Customer service experience, Office management, Enterprise technology Important Skills: Real estate experience Nice-to-Have Skills: Empathy, verbal communication, Problem-solving skills, Attention to detail, Organizational skills Benefits: Participation in our incentive programs (which may include eligible cash, equity, or commissions)., Paid vacation, Holidays, Sick time, Parental leave, Recharge leave, Medical, Tele-health, Dental and vision benefits, 401(k) plan, Flexible spending accounts (FSAs), Commuter program, Life and disability insurance, Maven (a support system for new parents), Carrot (fertility benefits), UrbanSitter (caregiver referral network), Employee Assistance Program, Pet insurance