Agent Experience Coordinator at Compass in San Francisco, CA

Summary: Compass is revolutionizing the real estate industry with their end-to-end platform that empowers residential real estate agents. As an Agent Experience Coordinator, you will be the first point of contact for customers at the office, ensuring a welcoming experience and supporting them with various tools and marketing requests. Responsibilities: - Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues - Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support - Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests - Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents - Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc - Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications - Be a culture carrier who inspires and empowers those around you with a positive and constructive approach - Support with office event organization, setup, and tear down Required Qualifications: - 1-2 years of previous experience in customer service, office management, hospitality, or operations - Great listening skills, connects well with others, and is empathetic of the customer's pain points - A passion for creating community within a space; you encourage in-office interaction, bonding and engagement - Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly - Strong verbal and written communication skills - Meticulous attention to detail, highly organized - Ability to work in the office during standard operating hours - Ability to lift up to 25 lbs Preferred Qualifications: - Previous experience in real estate a plus - Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Required Skills: Customer service experience, Office management Important Skills: Enterprise technology, communication skills Nice-to-Have Skills: Empathy, Problem-solving skills, Attention to detail, Team collaboration Benefits: Participation in our incentive programs (which may include eligible cash, equity, or commissions), Paid vacation, Holidays, Sick time, Parental leave, Recharge leave, Medical, Tele-health, Dental and vision benefits, 401(k) plan, Flexible spending accounts (FSAs), Commuter program, Life and disability insurance, Maven (a support system for new parents), Carrot (fertility benefits), UrbanSitter (caregiver referral network), Employee Assistance Program, Pet insurance