Agent Experience Coordinator at Compass in Dobbs Ferry

Summary: Compass is a company dedicated to revolutionizing the real estate industry with an innovative platform that supports residential real estate agents. The Agent Experience Coordinator will provide exceptional customer service, manage office operations, and support the adoption of Compass technology while fostering a welcoming environment for clients and agents alike. Responsibilities: - Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues - Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support - Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests - Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents - Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc - Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications - Be a culture carrier who inspires and empowers those around you with a positive and constructive approach - Support with office event organization, setup, and tear down - Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings Required Qualifications: - 1-2 years of previous experience in customer service, office management, hospitality, or operations - Great listening skills, connects well with others, and is empathetic of the customer's pain points - A passion for creating community within a space; you encourage in-office interaction, bonding and engagement - Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly - Strong verbal and written communication skills - Meticulous attention to detail, highly organized - Ability to work in the office during standard operating hours - Ability to lift up to 25 lbs Preferred Qualifications: - Previous experience in real estate a plus - Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Required Skills: Customer service, Office management, Hospitality, Operations, Real estate, Enterprise technology, Zendesk, Salesforce, Confluence, Empathy, Analytical skills, Listening Benefits: Participation in our incentive programs (which may include eligible cash, equity, or commissions), Paid vacation, Holidays, Sick time, Parental leave, Recharge leave, Medical, Tele-health, Dental and vision benefits, 401(k) plan, Flexible spending accounts (FSAs), Commuter program, Life and disability insurance, Maven (a support system for new parents), Carrot (fertility benefits), UrbanSitter (caregiver referral network), Employee Assistance Program, Pet insurance