Customer Onboarding Manager, Beam at CompanyCam in Austin, TX

Summary: CompanyCam is a photo documentation and productivity app for contractors, committed to enhancing communication and accountability in their business. They are seeking a Customer Onboarding Manager to support customer onboarding, enablement, and support operations, ensuring strong customer experiences and long-term retention through collaboration with various teams. Responsibilities: - Serve as a primary point of contact for customer support, responding to tickets with timeliness, accuracy, and strong attention to detail - Proactively engage new customers to drive onboarding momentum and ensure successful implementation - Schedule and coordinate onboarding sessions in partnership with Technical Account Managers - Deliver product trainings and walkthroughs to help customers confidently use platform features - Triage customer issues and escalate more technical questions to appropriate internal teams - Maintain accurate records of customer interactions, issues, and resolutions within CRM and support systems - Identify patterns in customer questions and feedback, surfacing insights to improve product, processes, and customer experience - Support the creation and maintenance of onboarding materials, help documentation, and internal resources - Leverage AI tools to improve response quality, summarize interactions, and increase workflow efficiency - Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience - Contribute to process improvements that enhance onboarding efficiency, support quality, and customer satisfaction Required Qualifications: - 1–2 years of experience in a customer-facing role such as support, onboarding, SDR, or BDR, ideally within a SaaS or technology environment - Comfort leading customer calls, trainings, or product walkthroughs - Experience using CRM or support tools such as HubSpot or similar platforms - Strong written and verbal communication skills - Highly organized with strong attention to detail and follow-through - Customer-first mindset with a genuine desire to help users succeed - Ability to manage multiple priorities in a fast-paced environment - Comfort leveraging AI tools to improve productivity and communication - A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving - A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems Required Skills: Customer onboarding, Customer support, Product training, CRM tools, HubSpot, AI tools, SaaS environment, Customer-first mindset, Continuous growth mindset Benefits: Meaningful equity