Bilingual Customer Support Specialist at CompanyCam in Remote

Summary: CompanyCam is a photo documentation and productivity app for contractors across various industries. They are seeking a Spanish Bilingual Customer Support Specialist to provide technical support, create help documentation, and assist cross-functional teams while ensuring a seamless experience for Spanish-speaking users. Responsibilities: - Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations - Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers - Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve - Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams - Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current - Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering - Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed - Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds Required Qualifications: - 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus - Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology - Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems - Clear written and verbal communication skills with a customer-first mindset - A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving - A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems Preferred Qualifications: - Experience with help desk platforms such as Help Scout, Intercom, or Zendesk - Experience writing technical help articles or translating business and marketing content into Spanish - Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog Required Skills: Translation of business, marketing content, Customer support in technical/SaaS environment, Help desk platforms Help Scout, Help desk platforms Intercom, Help desk platforms Zendesk, Technical troubleshooting, Writing technical help articles, Jira, Notion, Guru, BugSnag, Datadog, Clear written, innovation, Bilingual fluency in English, Spanish, Customer-first mindset, Continuous growth mindset Benefits: Meaningful equity, Other benefits