AI & Support Automation Intern (Remote - USA) at Commvault in Remote

Summary: Commvault is the gold standard in cyber resilience, empowering customers to recover from cyberattacks and keep data safe. They are seeking a motivated intern to join their Customer Support Automation team, offering hands-on experience in scripting, API integration, and workflow automation to enhance customer support efficiency. Responsibilities: - Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary - Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times - Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly - Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests - Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling - Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement - Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes Required Qualifications: - Scripting, API integration, and LLM workflow automation experience preferred - Strong communication skills - Customer-focused mindset - Ability to multitask and prioritize - Familiarity with CRM software is a plus - Must be available to work from Tuesday, May 26th until Friday, August 7th - Be at least 17 years of age prior to scheduled start date - Be currently enrolled at an accredited institution - Be enrolled at an accredited institution the semester immediately following the summer internship program (Fall 2026) Required Skills: Scripting, API integration, LLM workflow automation, CRM software, multitask, prioritize, Customer-focused mindset