Subgerente de tienda, bilingüe at Community… · Phoenix

Summary: Community Choice Financial Family of Brands provides short-term financial services through its consumer specialty finance brands. The bilingual Assistant Store Manager will support customers with financial services, oversee account management and risk assessment, assist with store operations, and coach customer service representatives while ensuring compliance and meeting performance standards.

Responsibilities:
- Maximize customer success by offering financial services that fit their needs
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
- Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
- Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
- Maintain customer information in the point of sale (POS) system with accuracy and integrity
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
- Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week

Required Qualifications:
- En este puesto, hablar español es esencial para conectar y crear confianza con nuestros clientes y la comunidad. Se requiere ser bilingüe (español/inglés)
- A high school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard
- Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week

Preferred Qualifications:
- Management experience in retail, convenience store, grocery, finance, service, or related industries
- Experience in check cashing, document verification, money order processing
- Bilingual (English/Spanish) is a plus and may be required for certain locations

Required Skills: Sales, Retail Operations, Point-of-Sale (POS) Systems, Microsoft Office, Check Cashing, Document Verification, Money Order Processing, Spanish-English Bilingualism

Benefits: Paid on-the-job training and a comprehensive new hire program., Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., Enrollment in a key holder program designed to establish and enhance leadership potential for promotion., Performance-based career advancement., Educational reimbursement program., Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., Company-Sponsored Life and AD&D Insurance., Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., Paid time off that grows with you, starting with 12 days in your first year., Mileage compensated.