Teller at Community Bank, N.A. in Vergennes, VT

Summary: Community Financial System, Inc. (CFSI) is dedicated to providing high-quality financial services and products through its retail division, Community Bank, N.A. The Teller serves as a frontline representative, responsible for processing financial transactions and ensuring a positive customer experience while maintaining operational integrity.

Responsibilities:
- Serve as a welcoming and professional first point of contact for customers entering the branch
- Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds
- Engage customers in need-based conversations to understand how the bank can service their transactional needs
- Identify opportunities to direct customers to appropriate team members for additional services or solutions
- Educate customers on digital banking tools and self-service options to enhance convenience and confidence
- Assist with routine inquiries and concerns, escalating more complex issues as appropriate
- Support lobby management by helping guide customers to the right team member or service area
- Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards
- Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling
- Partners with branch team members to connect customers with specialists for more complex financial needs
- Support branch goals by consistently modeling strong service behaviors and effective customer engagement
- Collaborate effectively with team members to support branch operations and customer experience goals
- Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed
- Contribute to a positive, inclusive, and respectful work environment
- Take ownership of personal development and adapt positively to new tools, processes, and initiatives
- Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills
- Perform all teller transactions with precision and balance cash drawer within established guidelines
- Always protect customer and bank information and follow all security, authentication, and dual-control procedures
- Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns to appropriate team members to help protect customers and the bank
- Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements
- Support internal audits, reviews, and regulatory requests as needed
- Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
- Provide support to other branches as needed to ensure proper staffing levels
- Perform other related duties as assigned or directed to support branch and bank objectives
- As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals

Required Qualifications:
- High School Diploma or GED required
- Ability to complete internal teller and product training
- Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging
- Reliable transportation
- Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions
- Strong attention to detail with accurate and proficient math skills
- Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment
- Ability to follow established procedures, prioritize tasks, and maintain confidentiality
- Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems
- Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations
- Ability to identify customer needs and direct towards appropriate bank products and services
- Must consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
- All applicants must be 18 years of age or older
- Ability to work flexible hours based on branch needs
- Traveling to nearby branches may be required to support staffing and business needs
- Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required

Preferred Qualifications:
- Prior customer service and/or banking experience preferred
- Demonstrated ability to work directly with customers in a service or problem-solving capacity

Required Skills: Cash handling, Financial transaction processing, Banking systems, Digital banking tools, Fraud prevention, Compliance with banking regulations

Benefits: 11 paid holidays, Paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, Professional development and advancement opportunities