Administrative Assistant at Commonpoint Queens in New York, NY

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The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.

You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities: Client Services & Registration ● Provide excellent customer service in person, by phone, and by email. ● Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps. ● Assist with room and gym rental scheduling and payments. ● Maintain participant records, attendance, payments, and refunds. ● Set up program registrations in Salesforce and prepare attendance sheets.

Administrative & Marketing Support ● Support daily front desk operations and maintain an organized environment. ● Manage credits, refunds, and inventory of POS items (uniforms, swim caps, dance tickets). ● Assist with special events and community outreach. ● Help create flyers, update the website, and support social media posts.

Facility & Program Support ● Assist with rental coordination and contract processing. ● Provide administrative support to department leadership. ● Track program enrollment and prepare basic reports. ● Greet prospective members and give tours of the facility.

Roles & Responsibilities - Basketball League Administrator ● Track points, fouls, and timeouts using the scorebook. ● Record each player's name and jersey number before the start of the game. ● Arrive 15 minutes before game time. ● Assist with cleanup following the conclusion of the game.

Qualifications ● Associate’s or Bachelor’s degree preferred; 3+ years of administrative experience. ● Strong computer skills (Google Workspace, Salesforce/CRM platforms). ● Excellent customer service, communication, and organizational abilities. ● Familiarity with youth aquatics, sports, or dance programs is a plus. ● CPR/First Aid certification or willingness to obtain.

Other Duties: ● Perform additional assignments as required to meet the evolving needs of the department.

Consider the following:

● Environment, such as an office or outdoors.

● Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold. ● Essential physical requirements, such as climbing, standing, stooping, or typing. ● Physical effort/lifting, such as sedentary - up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds, and in certain roles, to lift individuals up to 300 pounds

JOB DETAILS

● Hourly Rate: $18.00/hr ● Location: 67-09 108th Street, Forest Hills, NY, 11375

● Schedule: Potential Work Shift Options: ● Sundays - 3:30-9:30pm ● Tuesdays - 6:00-8:00pm ● Wednesdays - 7:00-8:00pm ● Thursdays - 6:00-8:00pm ● Sunday - Saturday (H&W Front Desk as a substitute) 8:45am - 2:00pm or 2:00pm - 7:00pm ● Non-Union Position

● In-Person

Commonpoint reserves the right to revise or change job duties as need arises.

Commonpoint is an equal opportunity employer.