IT Intern at Common Sense Media in San Francisco, CA

Summary: Common Sense Media is a nonprofit organization dedicated to empowering kids, families, and schools with informed choices about media and technology. They are seeking a motivated IT Intern to support their Information Technology team, focusing on IT operations, back-end systems, and providing excellent internal customer support while gaining real-world experience. Responsibilities: - Support day-to-day IT operations for a dynamic organization - Assist with back-end technical workflows, system administration, and service processes - Help install, configure, and deploy Apple MacBook laptops and peripherals - Troubleshoot and support common workplace tools (Slack, Zoom, Google Workspace, Asana, etc.) - Provide responsive, friendly support to staff with a customer service-first approach - Document procedures, create how-to guides, and improve internal knowledge resources - Participate in special projects such as: - Improving IT onboarding/offboarding workflows - Supporting automation and systems optimization efforts - Assisting with evaluation and rollout of new tools or infrastructure - Collaborating with IT staff on operational improvements and ongoing support needs Required Qualifications: - A rising junior or senior pursuing a bachelor's degree in IT, computer science, information systems, or a related field (master's in IT or related field preferred) - Strengths in process, procedure, and technical documentation writing - Interested in back-end IT operations, systems support, and improving internal workflows - Customer service-minded, with a helpful and professional approach to supporting staff - Detail-oriented, organized, and dependable, with strong follow-through - Comfortable working in both Mac and Windows environments - Able to troubleshoot common workplace tools (Slack, Zoom, Google Workspace, Asana, etc.) - Collaborative, curious, and eager to learn in a fast-paced, mission-driven environment Preferred Qualifications: - Previous help desk or technical support experience is a plus (including remote support) Required Skills: Technical support, System administration, Documentation writing Important Skills: Mac, Windows environments, Troubleshooting tools Nice-to-Have Skills: Customer service, Eager to learn, Detail-oriented, Collaborative Benefits: This is a paid opportunity, and we will work with your clinical or internship office for school credit if necessary., Interns must be available to attend weekly educational Lunch & Learns, which are held every Wednesday from 12 p.m. to 1 p.m. (PT).