Marketing Account Manager at CommercialsGroupLtd in United Kingdom

APPLY HERE: https://internal.socialsgroup.com/careers/role-marketing-account-manager-uk

Applications are only accepted through the form at that link. A CV sent through Indeed will not be assessed.

We are the outsourced marketing department for a dozen UK restaurant brands, from single sites to six-restaurant groups. Clients hitting £100k weeks, videos past 20 million views, number one spots on TripAdvisor. Behind the content sits Slate, our own operating platform, and an AI-heavy stack running scheduling, client portals, campaigns and per-client agents.

This seat owns the accounts day to day. Every client knows what is coming, every promise has an owner and a date, and nothing reaches a client that we have not checked. You are the first person a client calls, and the reason the founder does not have to be.

It sits somewhere between a marketing director and an account manager. You are senior enough to hold a room and to take the heat when a client is unhappy, and hands-on enough to actually run the month rather than delegate it.

It is a hybrid role. Remote by default, on the road for shoots and client visits, with travel and stays paid. Our clients are restaurants. The person they deal with should be able to walk into the room, see what the place is actually like, be there on shoot days, and bring that back into the plan.

You work alongside three people. The Creative Director owns the creative: the shoots, the cuts, what the content is. The Senior Marketing Operations Lead owns the systems: the automations, the landing pages, the campaign builds. The founder owns the client relationships today and wants to hand most of that to you.

WHAT YOU WILL OWN

Be the last check before a client sees anything: cuts, captions, covers, links, automations, dates. If it is wrong, it stops with you.

A portfolio of restaurant clients day to day: the relationship, the month ahead, and everything we have promised them.

Client health: a short weekly check-in with every client, and a Monday status on every account. On track, at risk, or blocked, and why.

Shoot planning with the Creative Director: concepts, casting, shot lists, and the crew's travel and accommodation booked and confirmed.

Campaigns from brief to go-live: what is owed, by whom, by when, and chasing anything sitting with the client.

Task list management across every account, visible in Slate, with honest time frames and a clear view of what is waiting on whom.

The approval loop: every client knows content is waiting, knows the 48-hour window, and says yes or asks for changes in time.

The posting schedule full on each client's cadence, with a plan ready when a shoot moves or content runs short.

Concept ideas of your own. You sit with the Creative Director and add ideas worth using, rather than only taking notes.

The hard conversations: a missed post, a complaint, a renewal. Facts ready before you pick up the phone.

The renewal case: what we delivered, what moved, what is blocked on their side, so the founder walks in with it already built.

WHAT THE DAYS LOOK LIKE

Take a brief, confirm it back in a few lines, then run it end to end.

Handle client WhatsApp and email yourself, in our voice, without every message being checked first.

Click every link, test every flow, and attach the evidence when you report something done.

Sort crew trains and hotels for a shoot, confirm the concepts and the cast, and send the client a plan for the day they can forward to their team.

Spot a gap in next week's schedule and fill it from footage we already hold, before the client notices.

Re-order a client's task list when their priorities move, show them what shifted and why, and have the team on the right thing by lunchtime.

Chase the onboarding pieces a new client owes us without becoming the person who only ever messages to chase.

Escalate anything you are stuck on quickly, with what you have already ruled out.

YOU

Three or more years as an account manager or account director at a marketing, social or creative agency, ideally hospitality or consumer brands. Agency experience matters here because you will already know what an unhappy client sounds like.

Senior enough to absorb a complaint. You can take a difficult call, fix the thing, and get on with your afternoon without needing to be talked down afterwards.

Organised to the point of calm. Ten live accounts and you still know exactly what is due this week.

Charisma, and you actually enjoy the client side. This is not a back-office seat. If the relationship part is the bit you tolerate rather than the bit you like, it will show.

A creative eye. You can hold your own in a creative conversation.

You verify by reflex. You would not say a link works without clicking it.

Confident with AI tools in daily marketing work, and in checking what they produce before anyone else sees it.

Right to work in the UK, and happy to travel.

Strategy experience is a nice to have, not a requirement. This is a doing seat, not a deck seat.

READ THIS BIT TWICE

This seat is not for you if you want a strategy-deck role, if you would rather not travel, if you need every client message approved before you send it, or if you would rather send a careful email than pick up the phone when something has gone wrong.

HOW IT WORKS

Full time, 40 hours, PAYE or contract to suit. Hours flexible around hospitality, with the odd early start or late finish around shoots.

Salary agreed on experience and reviewed after three months. We do not publish a figure because we want your number rather than an echo of ours. The form asks for it.

Hybrid: remote by default, on the road to clients when it matters, travel and stays paid.

Our tools: Slate, our own platform; Frame.io, Buffer, ManyChat, Meta Business Suite, Google Workspace, WhatsApp groups with every client; Claude and AI agents in daily use.

HOW HIRING RUNS

Apply on the form. Every application is read by a human and everyone gets an answer.

A conversation with the founder, then a second with the Creative Director and the Senior Marketing Operations Lead.

Then one of two routes, and you tell us which one fits your situation.

IF YOU ARE CURRENTLY EMPLOYED

We are not going to ask you to hand in your notice for a trial. That is not a fair thing to ask of anyone with a stable job. You go straight to a full offer with a normal probation period. If you want to, we can agree one small paid piece of work first, in your own time, purely so we both get a feel for it. That is optional, not a hurdle.

IF YOU ARE BETWEEN ROLES, FREELANCE, OR OTHERWISE FREE RIGHT NOW

A paid trial suits you better and it is the faster route. Two weeks paid on real work, off the client accounts. If that goes well, a further two weeks paid, this time inside the client accounts so you are shipping deliverables rather than shadowing. Then a full offer.

Either way the work is real and you are paid for all of it. No long interview process, and no take-home exercise written for its own sake.

APPLY HERE: https://internal.socialsgroup.com/careers/role-marketing-account-manager-uk

Application question(s):

• Have you completed our application form at https://internal.socialsgroup.com/careers/role-marketing-account-manager-uk ? We only assess applications submitted through that form, so please complete it before answering.

Work Location: Remote