Sales Support Administrator at Commercial& in Cheltenham, England, GB

As an IT Sales Support Administrator at Commercial, you’ll play a key role in supporting our IT sales function, working closely with sales, technical and operational teams to deliver an excellent customer experience. Acting as a central point of contact for customers, suppliers and internal stakeholders, you’ll support the sales process from quotation through to order, manage renewals of software licences and support contracts, and help identify opportunities to add value for our customers through timely and accurate service.

Your responsibilities as an IT Sales Support Administrator will be:

• Supporting the sales teams with sales order processing, customer quotations, renewals management and ongoing customer relationship management
• Liaising with distributors and vendors to secure competitive pricing
• Driving recurring revenue through the proactive and timely management of software and licensing renewals
• Working closely with the operations teams to coordinate the movement of hardware and software, proactively communicating progress to customers and Project Managers
• Creating and managing vendor deal registrations, ensuring the sales teams are kept informed of key updates
• Responding promptly and professionally to customer queries via email and telephone
• Handling incoming calls with a high standard of customer service
• Supporting supplier management by assisting with partner relationships and maintaining accurate and up-to-date contact information

About you:

• Previous experience in a customer service or administrative role
• A genuine passion for delivering excellent customer service, with the ability to build strong, long-lasting relationships with both internal and external stakeholders
• A high level of accuracy and strong attention to detail
• A positive, professional and proactive approach to your work
• Excellent written and verbal communication skills
• Enthusiasm and a willingness to learn and develop in a fast-paced environment
• Strong time management and organisational skills, with the ability to prioritise effectively
• Good IT literacy, with working knowledge of Microsoft Office and Outlook
• An open, approachable and collaborative manner
• The ability to work confidently both as part of a team and independently

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of £28,000 per annum
• Hybrid working structure with the flexibility to work from home for part of the week
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Assurance, offering peace of mind with cover equivalent to four times your salary
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
• Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.