Xfinity Retail Service Associate (N. Charleston) at Comcast · SC -…

Summary: Comcast is a Fortune 50 leader in media and technology, seeking a Retail Service Associate to enhance customer experiences in their retail stores. The role focuses on mobile activations, customer education, and operational support to ensure a seamless shopping experience for customers. Responsibilities: - Provide a white-glove experience activating new devices or BYOD to the network - Guide customers through tablet setup and connectivity options - Support activation and pairing of wearable devices for seamless use - Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue - Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource - Demonstrate basic features and capabilities of devices to increase customer confidence - Troubleshoot and resolve complex device or service issues - Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery - Use advanced tools to manage escalations - Assist customers with transferring contacts, emails, and media - Provide password resets with appropriate credential verification - Activate and configure SIM or eSIM for device connectivity - Perform in-depth diagnostics to identify and resolve issues - Process returns or exchanges in compliance with company policies - Assist with warranty claims and replacement processes - Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible - Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons - Provide hands-on demonstrations of devices and features to enhance value - Support store resets for proper merchandising and operational readiness - Maintain visual standards and product placement for optimal customer experience - Inspect back-of-house to ensure clean, secure, and properly placed inventory - Facilitate quick device swaps for customers - Process equipment returns efficiently while ensuring compliance - Understand and follow the Comcast Operating Principles - Own the customer experience and promote digital options at every touchpoint - Be an enthusiastic learner and advocate of Comcast products, services, and digital tools - Win as a team through collaboration and openness to new ideas - Participate in the Net Promoter System: huddles, callbacks, and feedback loops - Drive results and operational excellence - Foster and support a culture of inclusion - Do what’s right for customers, teammates, communities, and investors Required Qualifications: - High School Diploma / GED (Required) - 0-2 Years of relevant work experience - Communication skills - Customer-Focused mindset - Professional Integrity - Resilience - Self Motivation - Teamwork - Workplace Organization Required Skills: Mobile Device Activation, Tablet Setup, Wearable Device Pairing, Mobile Device Troubleshooting, Account Security Management, Password Reset, SIM and eSIM Activation, Device Diagnostics, Warranty Claims Processing, Equipment Returns Processing, Professional Integrity, Workplace Organization Benefits: Best-in-class Benefits