Xfinity Retail Service Associate - Augusta at Comcast · GA -…

Summary: Comcast is a Fortune 50 leader in media and technology, seeking a Retail Service Associate to support the store team in delivering exceptional customer experiences. This role involves mobile activations, customer education, and operational support to ensure customers leave confident in their Comcast products and services. Responsibilities: - Provide a white-glove experience activating new devices or BYOD to the network - Guide customers through tablet setup and connectivity options - Support activation and pairing of wearable devices for seamless use - Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue - Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource - Demonstrate basic features and capabilities of devices to increase customer confidence - Troubleshoot and resolve complex device or service issues - Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery - Use advanced tools to manage escalations - Assist customers with transferring contacts, emails, and media - Provide password resets with appropriate credential verification - Activate and configure SIM or eSIM for device connectivity - Perform in-depth diagnostics to identify and resolve issues - Process returns or exchanges in compliance with company policies - Assist with warranty claims and replacement processes - Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible - Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons - Provide hands-on demonstrations of devices and features to enhance value - Support store resets for proper merchandising and operational readiness - Maintain visual standards and product placement for optimal customer experience - Inspect back-of-house to ensure clean, secure, and properly placed inventory - Facilitate quick device swaps for customers - Process equipment returns efficiently while ensuring compliance Required Qualifications: - High School Diploma / GED (Required) - 0-2 Years of relevant work experience - Communication - Customer-Focused - Professional Integrity - Resilience - Self Motivation - Teamwork - Workplace Organization Required Skills: Mobile device activation, Tablet setup and connectivity, Wearable device pairing, Mobile device troubleshooting, Account security management, Password reset with credential verification, SIM and eSIM activation and configuration, Device diagnostics, Warranty claims processing, Equipment returns processing, Professional Integrity, Workplace Organization Benefits: Best-in-class Benefits to eligible employees, An array of options, expert guidance and always-on tools