Receptionist/Registered Dental Assistant at Colusa Indian… · Colusa

Position: Receptionist/Registered Dental Assistant

Department: Colusa Indian Dental Clinic

Reports to: Director of Clinic Operations

Classification: Non-Exempt

Status: Regular, Full Time

                                Government Essential

Job Function:

The Dental Receptionist provides office support services that creates an environment where every person feels welcomed and is shown respect and empathy.

Essential Duties and Responsibilities:

• Enhances Dental Clinic and the Organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Maintains personal appearance, workstation and waiting area in compliance with clinical confidentiality and patient service protocols.

• Answers telephones courteously, make appointments and take messages according to protocols.

• Greets patients and visitors warmly at the front desk and provide both registration and exit support services.

• Documents insurance eligibility and inform patients of the estimated services cost and their treatment plan payment requirements.

• Processes route slips and return to Billing Coordinator.

• Balances daily cash receipts and cash bag.

• Prepares clinical records for patients’ visit with the provider.

• Assists clinical staff in maintenance and filing of completed patient records.

• Maintains office supply orders.

• Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards.

• Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment.

• Displays a comprehensive knowledge of and ability to implement dental care techniques.

• Has thorough knowledge of dental instrumentation and equipment use and care.

• Proficiency in dental procedures and potential complications.

• Is able to recognize signs and symptoms of emergency situations and interventions.

• Prepares patient, sterilizes and disinfects instruments, sets up instrument trays, prepares materials, and assists dentist during dental procedures.

• Takes and records medical and dental histories and vital signs of patient.

• Exposes dental diagnostic x-rays.

• Makes preliminary impressions for study casts and occlusal registrations for mounting study casts.

• Pours, trims, and polishes study casts, fabricates custom impression trays from preliminary impressions, cleans and polishes removable appliances, and fabricates temporary restorations.

• Instructs patients in oral hygiene and plaque control programs.

• Provides postoperative instructions prescribed by Dentist.

• Records treatment information in patient records.

• Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards.

• Maintains current CPR certification.

• Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment.

• All other duties as assigned.

Additional Desired Qualifications:

• Bi-lingual in Spanish preferred.

Education and Experience:

• RDA or DA Certification
• At least 6 months of experience working in a dental office preferred.

Physical Requirements:

• Ability to stand for long period of time, bend, kneel and lift heavy objects.

Licensing Requirements:

• Documentation of Dental Assistant Training
• Current radiograph certification with the State of California.
• Valid CPR/1st Aid certification

Key Competencies:

• Good organization and time management skills.

• Excellent verbal and written communication skills.

• Familiar with ICD-10, CPT-4 codes

• Attention to detail with the ability to multi-task.

• Exceptional customer service skills.

• Is tactful, poised, pleasant and diplomatic, exhibiting a positive, professional demeanor to peers, patients, physicians and visitors. Promotes team image and possesses a high degree of flexibility.

• Demonstrates cooperation and consideration of other health team members and peers.

• Must be organized, flexible and versatile with the ability to function effectively in stressful situations.

• Must be eager and enthusiastic in promoting the general philosophy of the facility.

• Dedicated hard worker with ability to report to work on a daily basis.