CCS Technology Service Intern at Columbus Zoo… · Powell

Summary: Columbus Zoo and Aquarium is seeking a CCS Technology Service Intern to provide entry-level support and project work within the Technology Services mission. The intern will receive on-the-job training while assisting with the configuration and installation of desktop computers and network devices, as well as documenting technology processes and procedures. Responsibilities: - Hands on work to configure and install desktop computers and network devices - Document technology processes and procedures - When necessary, work with other staff members to diagnose and resolve simple issues involving desktop storage, desktop hardware and other related technologies - Handle issues to resolution, engaging other staff as needed with minimal supervision - May be required to walk to remote locations to document or troubleshoot desktop or network issues - Interact with larger project teams as needed - Fulfill all internship requirements of the Columbus Zoo, including a final reflection paper - Represents the Columbus Zoo Family of Parks with honesty and integrity - Implements sustainable practices in daily tasks whenever possible Required Qualifications: - Working toward a high school diploma. Student in good standing - Shown interest in pursuing a technical school degree in computer science or related field - Exposure to configuring or building desktop computers - General knowledge and understanding of computer LAN, WAN and wireless networks - General knowledge - purpose of anti-virus - General knowledge of cameras, wireless access points, fiber optic networks and best practice cybersecurity practices - Ability to effectively engage non-technical users on a routine basis - Ability to execute work effectively with little direct supervision - Ability to provide excellent guest service by positively interacting with guests required - Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business required - Ability to adhere to standard operating procedures including but not limited to safety protocols required - Ability to work a flexible schedule including evenings, weekends and holidays required - Possession of a valid State issued motor vehicle operator's license and a good driving record required - Ability to adhere to the Columbus Zoo and Aquarium's drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion, and follow-up treatment required - Ability to successfully complete a criminal history background check annually required - Ability to successfully resolve tasks that are requested by remote technology staff - Ability to multi-task as priorities change - Willingness to be trained on installing and maintaining computer hardware and software - Willingness to install/run low voltage/network cable Required Skills: Configuring desktop computers, Building desktop computers, Computer LAN, Computer WAN, Wireless networks, Anti-virus software, Cameras, Wireless access points, Fiber optic networks, Cybersecurity practices, Installing computer hardware, Maintaining computer hardware, Installing computer software, Running low voltage/network cable, Cooperative working relationships, engage non-technical users