Work from Home Inbound Customer Service (State… at Colony… · Remote

Summary: Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies, and they are seeking a Work from Home Inbound Customer Service Representative. The role involves maintaining customer relations by addressing product-related concerns and requires a high level of computer knowledge.

Responsibilities:
- Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions
- Navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone

Required Qualifications:
- Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
- High level of computer knowledge to navigate through multiple systems and enter information using a keyboard while speaking with customers on the phone
- A PC or Laptop with a current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
- Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
- 4GB RAM or installed memory
- 10GB of Free Hard Disk Space
- Dedicated High Speed Internet with a minimum download speed of 4.0 MBPS and upload speed of 2.0 MBPS
- Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Keyboard with Function Keys (F-Keys)
- Wired USB Headset
- Training Requirements: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST

Preferred Qualifications:
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)

Required Skills: MS Windows 11 Operating System, AMD Ryzen Processor, Intel i-series Processor, Keyboard Function Keys, Wired USB Headset, High Speed Wired Internet

Benefits: Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles, Shift Premium pay for 2nd, 3rd, and Weekend shifts, Holiday Pay for employees returning for their fifth consecutive season, Safety and Attendance Incentives, Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off., Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores, Flexible Work Schedules