Processor, UK at Collectors in ENG England

Processor, UK

Location: ENG England

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for Processors to join our eBay team.

You’ll report to the Operations Supervisor and work from our Ruislip, UK office.

What You’ll Do:

• Separate, and itemize department’s mail by service type.

• Match, count, and check items.

• Enter items and print stickers.

• Sort all orders by return carrier service.

• Become an expert in eBay’s published card condition standards;

• Become an expert in eBay’s AG processing standards;

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.

• Collaborates with Operations and other departments to find appropriate solutions for Quickbase ticket responses

• Provides accurate, valid, and complete information by using the department protocols to eBay’s customer service (GCX)

• Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem

• Maintains Quickbase tickets by processing customer orders

• Continuously maintains a 2 day turnaround time on Quickbase responses

• Escalate unresolved issues to the appropriate lead/supervisor

Who You Are:

• High school diploma or equivalent; college degree preferred

• You are a reliable team player with strong written and verbal communication skills.

• You have the ability to work in a team environment, including a willingness to wear multiple hats and help as needed.

• You will have at least 2 years of relevant customer relations experience

• You will have strong problem-solving skills

• You will have excellent communication skills

• You will have excellent listening skills and an empathetic voice and manner

• Organized, detail oriented, and possess strong interpersonal skills

• Thrives in a high-paced environment.

• Proficient in Google Sheets and Docs

• Knowledgeable in Quickbase systems

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time

• Hand Use: Regular hand use for various tasks

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions

• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging

• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Rate: The reasonable estimated hourly rate for this position is £26,600. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.