IT Support Specialist at Cohesity in Remote

Summary: Cohesity is a leader in AI-powered data security and management, seeking an IT Support Specialist to provide comprehensive IT support to both internal and external stakeholders. In this entry-level role, you will resolve hardware and software issues, assist users with IT inquiries, and maintain optimal performance of IT systems. Responsibilities: - Serve as the initial point of contact for all IT support requests, providing assistance via phone, email, and in-person - Diagnose and resolve basic hardware and software issues for desktops, laptops, and mobile devices - Assist in setting up and maintaining user accounts, including password resets and access permissions - Configure and deploy new workstations, printers, and other IT equipment for staff - Maintain accurate records of support requests and resolutions using the IT ticketing system - Provide basic training to end-users on software applications and hardware usage - Assist in monitoring system performance and report any potential issues to higher-level support teams - Work closely with Level 2 support staff to escalate complex issues that require advanced troubleshooting Required Qualifications: - Provide comprehensive IT support to both internal and external stakeholders - Troubleshoot basic technical problems - Assist users with IT-related inquiries - Maintain optimal performance of IT systems - Serve as the initial point of contact for all IT support requests, providing assistance via phone, email, and in-person - Diagnose and resolve basic hardware and software issues for desktops, laptops, and mobile devices - Assist in setting up and maintaining user accounts, including password resets and access permissions - Configure and deploy new workstations, printers, and other IT equipment for staff - Maintain accurate records of support requests and resolutions using the IT ticketing system - Provide basic training to end-users on software applications and hardware usage - Assist in monitoring system performance and report any potential issues to higher-level support teams - Work closely with Level 2 support staff to escalate complex issues that require advanced troubleshooting Preferred Qualifications: - A bachelor's degree in information technology, Computer Science, or a related field - 1-2 years of experience in an IT support role or similar environment - Basic knowledge of computer hardware, software applications, and operating systems (Windows and Mac) - Strong interpersonal skills with a commitment to providing high-quality support - Excellent verbal and written communication abilities to effectively assist users - Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making Required Skills: IT support experience, troubleshooting skills, computer hardware knowledge Important Skills: software applications knowledge, operating systems knowledge Nice-to-Have Skills: AI tools experience, interpersonal skills, communication skills Benefits: Health and wellness benefits, Vacation, Paid holidays and refresh days, 401(k) retirement plan, Life and disability insurance coverages, Other benefits the Company may offer from time to time