Pool Attendant at Cohere in Veramendi|TX

Summary: Cohere Life, Inc. is seeking a Pool Attendant to serve as the front-line access control and guest services presence for the community pool facility. The role involves monitoring access, enforcing pool rules, and providing customer service to residents and guests. Responsibilities: - Control and monitor access to the pool facility during designated operating hours - Verify resident eligibility and authorized guest access in accordance with HOA policies - Enforce guest limits, occupancy limits, and amenity use rules - Prevent unauthorized entry, tailgating, or misuse of pool facilities - Ensure pool gates remain closed, secured, and operating properly - Maintain a visible and attentive presence at the pool entrance - Enforce all posted pool rules, community standards, and HOA policies in a professional and courteous manner - Prohibit restricted items or activities such as glass containers, pets, improper attire, or unsafe behavior - Monitor patron behavior to identify and address unsafe or prohibited activities - Issue verbal warnings for minor violations and escalate repeated or serious issues per procedure - De-escalate minor conflicts between patrons when possible and appropriate - Maintain situational awareness of pool deck activity and general safety conditions - Identify and report unsafe conditions, damaged equipment, or sanitation concerns - Notify emergency services or management as required - Complete incident, violation, or observation reports in accordance with established procedures - Greet residents and guests in a courteous, professional, and welcoming manner - Answer general questions regarding pool rules, hours of operation, and amenity policies - Serve as a visible, approachable, and helpful representative of the community - Balance rule enforcement with a service-oriented and respectful approach - Perform routine light cleaning of the pool entrance and deck areas - Pick up trash and debris - Straighten pool furniture and seating as needed - Monitor trash receptacles and notify management when service is needed - Notify management when restroom or poolside supplies are low - Conduct visual inspections of gates, signage, fencing, and furniture at the start and end of shifts - Ensure required signage is present, visible, and in good condition - Communicate daily observations, maintenance needs, or concerns to management or the designated supervisor - Follow all site-specific post orders, policies, and operational procedures Required Qualifications: - Must be at least 18 years of age - Experience in customer service, hospitality, sales or similar discipline - Proficiency Microsoft Office Suite; familiarity with database management tools - Professional demeanor with the ability to enforce rules calmly, consistently, and respectfully - Strong communication, customer service, and conflict management skills - Dependable attendance, punctuality, and attention to detail - Ability to remain alert, attentive, and observant throughout assigned shifts - Ability to balance safety, access control, and hospitality responsibilities - The pool attendant should expect to work a 6-hour shift, including evenings, weekends and all summer holidays - All work performed by pool attendant will be outdoors and may require being in all types of weather - Pool attendant must be comfortable being on feet for long periods of time and able to lift at least 30 pounds on a frequent basis Preferred Qualifications: - Previous experience in security, access control, concierge, porter, or customer service roles is helpful but not required - Knowledge of residential real estate and/or home building is desirable but not required Required Skills: Microsoft Office Suite, Database Management, Conflict Management Benefits: 401(k), Paid Sick Time Off