Client Success Specialist at Cohere Health in Remote

Summary: Cohere Health is a company focused on improving healthcare outcomes through AI-powered solutions. They are seeking a Client Success Specialist to support the Client Success Manager by managing client communications, analyzing data, and enhancing the client experience through proactive engagement and process improvements. Responsibilities: - Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support - Manage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needs - Monitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as needed - Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives - Lead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teams - Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services Required Qualifications: - 1-3+ years in a role supporting account management, client success, or a similar role - Healthcare domain experience is required - Direct experience working with health plans is required - Proven expertise in administrative support, cross-functional collaboration, and project management support - Strong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environment - Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience - Demonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiative - Project management skills, including planning, execution, and cross-functional coordination - Bachelors degree in related field Preferred Qualifications: - Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus Required Skills: Healthcare domain experience, health plans Important Skills: Salesforce, Project management Nice-to-Have Skills: Troubleshooting skills, Administrative support, Google Suite, Confluence, JIRA Benefits: Medical, dental, vision, life, disability insurance, and Employee Assistance Program, 401K retirement plan with company match; flexible spending and health savings account, Up to 184 hours (23 days) of PTO per year + company holidays, Up to 14 weeks of paid parental leave, Pet insurance