IT Intern - Summer of 2026 at Cogent Analytics in Greensboro, NC

Summary: Cogent Analytics is seeking a hands-on and tech-savvy IT Intern to support the company’s technology operations and infrastructure. This role provides practical experience in IT setup, device management, troubleshooting, and end-user support in a fast-paced office environment. Responsibilities: - Assist with physical IT setup - Set up monitors, desktops, laptops, docking stations, printers, and other peripherals, ensuring all devices are connected, powered on, and ready for use - Prepare and organize IT equipment - Unbox new devices, label them with asset tags, charge batteries, and stage them for deployment or distribution - Support workstation setup and breakdown - Help move and set up employee workstations during office relocations, seat changes, or hardware refresh projects, ensuring minimal downtime - Maintain accurate IT inventory - Verify equipment, check serial numbers, update records, and organize storage areas to keep the IT asset inventory up to date - Provide basic help desk support - Respond to common technical issues such as login problems, software installations, and peripheral setup, escalating more complex issues to senior IT staff - Document troubleshooting and resolutions - Record all troubleshooting steps, updates, and outcomes in the ticketing system for future reference and knowledge sharing - Deliver professional technical support - Assist employees with technical requests and setup days in a friendly, patient, and clear manner, ensuring a positive user experience Required Qualifications: - Currently pursuing or recently completed a degree in Information Technology, Computer Science, Information Systems, or a related field - Basic familiarity with Windows environments, including navigation, settings, and common troubleshooting - Working knowledge of applications such as Outlook, Teams, OneDrive, and SharePoint for collaboration and communication - Basic understanding of computer hardware, including laptops, desktops, monitors, docking stations, and peripheral devices - Ability to assist with device setup, workstation configuration, and basic troubleshooting of common hardware or software issues - Attention to detail when tracking IT inventory, labeling devices, and managing storage or equipment staging - Ability to follow technical documentation, standard operating procedures (SOPs), or setup instructions accurately - Clearly and patiently assist non-technical users with technical issues, providing guidance in a professional and approachable manner - Accurately track, label, and manage IT equipment and inventory, ensuring records and storage are consistently up to date - Ability to communicate effectively in English, both written and verbal - Ability to handle general office tasks and assist with travel, expenses, and event coordination - Authorized to work in the United States and located in Greensboro, NC - Must be able to work 20 hours per week, with occasional evening or weekend availability - Commitment to maintaining a high-performance culture and upholding company values Preferred Qualifications: - Experience or exposure to help desk environments, ticketing systems, or end-user technical support is a plus Required Skills: Windows environment, Outlook, OneDrive, SharePoint, Computer hardware, Device setup, Workstation configuration, Troubleshooting, Help desk support, Ticketing systems, IT inventory management, Patience, Teams Internship Start Date: Start in 2026 Summer