Operations Associate at Cocoon in Remote

Summary: Cocoon is focused on simplifying the complex world of employee leave. They are seeking an Operations Associate to streamline processes and enhance operational efficiency within a fast-paced startup environment. Responsibilities: - Collaborate with cross-functional teams to optimize processes, execute on defined projects, and ensure operational efficiency and alignment with company objectives - Ability to adapt to changing processes quickly and thrive in ambiguity - Capability to identify gaps in processes or breakdowns in cross-functional collaboration - Operates with the highest attention to detail and efficiency - Clear and effective written and verbal communication with cross-functional teams and leadership team - Collaborate with senior team members and cross functional teams to execute on analyzed data to derive insights and inform decision-making - Efficiently manage projects and tasks to support operational objectives Required Qualifications: - Ability to adapt to changing processes quickly and thrive in ambiguity - Capability to identify gaps in processes or breakdowns in cross-functional collaboration - Operates with the highest attention to detail and efficiency - Clear and effective written and verbal communication with cross-functional teams and leadership team - Collaborate with senior team members and cross functional teams to execute on analyzed data to derive insights and inform decision-making - Efficiently manage projects and tasks to support operational objectives - Familiarity with relevant operations management tools and platforms Preferred Qualifications: - Experience in High-Growth Startups, payroll startup or experience with HRIS systems is a plus - Familiar with queue-based workflows - Growth mindset: see something, say something - Bias to action: we want Cocoons to see a process and say: this can be better! - You have experience with leave of absence in a multistate capacity - Empathy for the leave experience and intricacies of the steps involved - Proficiency in data analysis tools such as Metabase, Gsheets/Excel, Hubspot Required Skills: Operations management tools, Data analysis tools Important Skills: High-Growth Startups experience, Leave of absence experience Nice-to-Have Skills: Empathy, Bias to action, Problem-solving skills, Attention to detail, Communication skills, Project management, Growth mindset Benefits: Competitive salary and equity, Medical, dental, and vision insurance coverage, Unlimited vacation and sick time, Professional development budget, Office setup and wellness stipends