Senior UX Researcher II at Coca-Cola in Atlanta, GA

Senior UX Researcher II Location: US - GA - Atlanta Job Description Summary: The Coca-Cola Company is building a digital product organization from the ground up, and user research is not an afterthought here. It is foundational. We are embedding researchers directly inside empowered, cross-functional product teams, where your work will shape what gets built, not justvalidatingwhat has already shipped. This team is being built to model how The Coca-Cola Company approaches digital transformation globally. That means combining rigorous, forward-thinking research practice with the ability to deliver insight at the speed product teamsactually need. We are looking for a researcher who knows how to use AI-powered synthesis tools and modern research methodologies tooperateat scale across multiple teams simultaneously, without sacrificing depth or rigor. The people who join now will define how research works at TheCoca-Cola Company andset the standard for how it scales worldwide. As a Senior UX Researcher II, you will own research across a meaningful product area and serve as a strategic thought partner to product, design, and engineering leaders across the organization. You will work on everything from consumer-facing digital experiences to the internal tools that power our sales, service, and operations teams, bringing insight that connects the dots across teams, not just within them. You willoperatewith real autonomy, real influence, and real accountability for the quality of decisions your research informs. What You Will Work On Our product teams span the full digital stack of a global CPG business. Depending on your focus area, your research could inform: Consumer-facing digital experiences across The Coca-Cola Company's brand portfolio Sales and service workflows used by the field teams who serve our retail and foodservice partners Operational tools and platforms that connect the business end to end AI-enabled and intelligent product experiences as we integrate emerging capabilities into our products Problem spaces vary, but the expectation is consistent: you will get close to real users, generate insight that changes decisions, and do it in ways that make the whole team smarter over time. Responsibilities Strategic Research Leadership Own research strategy for your product area, defining what questions matter most and how to answer them Lead end-to-end research initiatives that connect directly to customer outcomes and business priorities Present findings with clarity and well-reasoned rationale to stakeholders at all levels, including senior leadership Discovery and Insight at Scale Apply a range of qualitative and quantitative methods to uncover user needs, behaviors, and mental models Use AI-powered synthesis tools and modern research methodologies to analyze, theme, and surface insight faster without losing rigor Design research programs that can serve multiple product teams simultaneously, scaling your impact beyond a single squad Partner with designers and product managers during discovery to frame problems before solutions take shape Thought Partnership Across Teams Serve as a strategic thought partner to product, design, and engineering leaders across multiple teams and problem spaces Build strong working relationships with Product, Design, Engineering, and Data partners,operatingas a trusted advisor, not just a service provider Cultivate shared understanding and genuine buy-in from stakeholders at all levels, connecting research insights to roadmap decisions and strategic priorities Influence product direction across the organization, not just within the boundaries of your assigned team Research Practice and Mentorship Help shape how research works at The Coca-Cola Company, contributing to methods, standards, and ways of working Mentor teammates and partners, elevating the research literacy of the broader product organization Proactivelyidentifyopportunities to grow the impact and reach of the research practice What We Are Looking For Required 6 to 10 years of UX research experience, witha track recordof influencing real product decisions across multiple teams or product areas Deepproficiencyacross qualitative methods: interviews, usability studies, contextual inquiry, diary studies, concept testing Hands-on experience using AI-powered research and synthesis tools to accelerate insight generation and scale research impact Demonstrated ability tooperateas a thought partner to senior product and design leaders, not just a research executor Comfort with quantitative approaches and the ability to work alongside data analysts to triangulate findings Strong ability to communicate complex research to varied audiences, including executives, using clear storytelling Experienceoperatingindependently in ambiguous, fast-moving product environments Preferred Experience in CPG, retail, or enterprise products that span multiple user roles and touchpoints Familiarity with complex operational or workflow tools, not just consumer-facing digital products Exposure to research involving AI-enabled or intelligent product experiences Experience building or contributing to a research practice, not just executing within an established one Core Skills Research Strategy: You define the right questions, not just the right methods, andsequence ofwork to build genuine understanding across multiple teams over time. AI-Augmented Synthesis: You know how to use AI tools to analyze, theme, and deliver insight at speed, without letting automation replace rigor or judgment. Thought Partnership: You show up as a strategic partner to product and design leadership, not just a provider of findings, and you shape decisions before they are made. Insight Communication: You translate nuanced findings into clear, compelling narratives that move people to act. Systems Thinking: You connect what you learn from users to broader product strategy and business context, across teams, not just within one. Mentorship and Practice Building: You make the people around you better at research and raise the bar for user-centricity across the organization. Location This role is based at The Coca-Cola Company's global headquarters in Atlanta, GA. Weworka hybrid schedule of three days per week in office, designed to build the highly cohesive, collaborative team culture we are intentionally creating. ​Atlanta is a city on the rise, with a growing tech and creative scene, arelatively lowcost of living compared to coastal markets, and The Coca-Cola Company at the center of it. If you have ever wanted to do the most meaningful work of your career without paying San Francisco rent, this is worth a serious look. To be considered for this role, please include your portfolio link and any required access credentials (e.g., password) directly on your resume — we’d love to see your work! The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Agile Methodology, Application Development, Business Processes, Business Value Creation, Change Management, Influencing, Microsoft Azure, Microsoft Office, Negotiation, Process Improvement Plans, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic IT, Vendor Management, Waterfall Model Pay Range: United States of America: $171,000 - $198,000 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: May 31, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.