Senior Manager, Channel and Customer… at Coca-Cola · Shanghai

Senior Manager, Channel and Customer Insights, GCM Location: China - Shanghai Job Description Summary: Manager:Senior Director, Commercial, GCM Role Type:Individual Contributor Language:Fluent English & Mandarin Relocation Provided:limited relocation available (domestic location). Please note:This role is not a fully remote position. The selected candidate will need to be based in Shanghai and follow our hybrid work setup. Job Summary Senior Manager, Channel & Customer Insights, GCM, as part of the GCM Commercial team, plays a critical role in delivering actionable insights that support Customer and Channel Development strategies. You willbe responsible forgathering, analyzing, and synthesizing channel and customer data from both internal and external sources, enabling data-driven decision-making across the commercial organization. This position works closely with key stakeholders to translate insights into recommendations, directly influencing commercial strategy and execution. WhatYou’llDo for Us Collect, analyze, and interpret data related to customer trends, consumption behavior, and channel dynamics from internal systems and third-party sources. Generate regular reports and deep-dive analytics on channel and customer performance,identifyingkey patterns, growth opportunities, and challenges. Partnerprimarilywith Customer Development and Channel Development teams to translate insights into actionable strategies, frameworks, and initiatives. Support the development, refinement, and deployment of system playbooks by providing fact-based insights and relevant benchmarking. Track industry best practices and competitor activities, ensuring our strategiesremainmarket-leading and responsive to change. Present findings and recommendations to cross-functional stakeholders, supporting commercial decision-making with clear and robust evidence. Maintain high data integrity and continuously improve data collection and analytical methods. Perform other job-related duties as assigned, in response to evolving business needs and market dynamics. Requirements & Qualifications Bachelor’s degree or above in Business, Marketing, Statistics, Data Analytics, or relatedfield. 5+ years’ experience in commercial analytics, business intelligence, market research, or relevant roles within FMCG, retail, or consulting. Strong analytical skills withproficiencyin data visualization, dashboard tools, and Microsoft Excel/PowerPoint; experiencewith BI/SQL/advanced analyticsisa plus. Demonstrated ability to translate data into actionable insights and recommendations. Excellent communication,presentationand stakeholder collaboration skills. Self-motivated, detail-oriented, and comfortable working in a dynamic, cross-functional environment. Fluent in English and Mandarin, with the ability tooperateeffectively in a business environment. Skills: Analysis (Inactive), Channel Insights (Inactive), Consumer Behavior, Critical Thinking, Customer Insights, Data Driven, Influencing, Qualitative Analysis, Quantitative Analysis, Shopper Analytics Location(s): China City/Cities: Shanghai Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: May 30, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.