Customer Team Member at Co-op · The…

Summary: Co-op is a community-focused grocery retailer dedicated to providing excellent service to its customers. As a Customer Team Member, you will deliver friendly service, support store operations, and engage with the local community while ensuring the store is safe and well-stocked. Responsibilities: - Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience - Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members - Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be - Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together - Support your local community – get involved in all kinds of activities and events! Required Qualifications: - A genuine care for the needs of customers and members - Great people skills, with the ability to build positive relationships with customers and colleagues - A positive approach to change and problem solving - The flexibility to work a range of different shifts Benefits: 31 days holiday, A pension with up to 10% Co-op contribution, Access to virtual healthcare services for you and your family, 30% discount on all Co-op products in our stores, Stream– a money management app giving you access to a percentage of your pay as you earn it, 24/7 employee assistance service, Full, paid training and dedicated support for your personal development and career progression, Rotas shared three weeks in advance and accessible on your phone, Cycle-to-work scheme