Job Title: French-English Customer Service Representative (m/f/d) Chat Support

Job Description

Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you – especially if anime and manga are your passion.

In this position as a French-English speaking Customer Service Representative (m/f/d) you will be the first point of contact for anime and manga fans around the world with various inquiries about their streaming experience, subscriptions, and accounts by e-mail and chat.

With the following conditions

Start at the next possible date | full-time | at our location in Berlin – Andreasstraße 10 | Monday – Sunday from 8:00 a.m. – 10:00 p.m. | Support languages: French (C1) and English (B2) | €2,600 gross/month

Your future place of work Concentrix Global Services GmbH Andreasstraße 10, 10243 Berlin

What you will do in this role

As a Customer Service Representative (m/f/d) in our team you will:

• Receive requests via e-mail and chat.
• This is an on-site position at our office in Berlin – you will work on location, not remotely.
• Represent the product with genuine enthusiasm and speak the language of fans.
• Support the customer with inquiries regarding their account, subscriptions, billing and all kinds of products and services.
• Provide assistance in the event of technical issues and malfunctions.
• Work with other departments to solve any issues that are raised.
• Guarantee the client’s standards with competent service and conscientious documentation.

Your qualifications

Concentrix is a great match if you:

• Are a genuine anime and manga fan with a real interest in the product and its community – you binge new series, read manga, and visit conventions and fan events such as Comic-Con.
• Are fluent in written and spoken French (minimum C1) and have a very good command of English (at least B2 level).
• Have suitable professional experience in customer service.
• Have good computer and technical skills.
• Have excellent communication, interpersonal, and customer service skills.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• You will receive a fixed monthly salary. You can expect €2,600 gross/month.
• Join us full-time (from 40 hours/week).
• You will start with an in-depth (full-time) training program run by certified trainers.
• In addition, you will receive regular coaching, refresher sessions, and development training, which will also be of benefit to your personal development.
• A variety of online shopping discounts, especially for Concentrix employees, allow you to save big.
• Stay fit – take advantage of our range of sports offers with a supported membership at Wellhub and selected gyms.
• Your professional and personal development is our priority – we therefore provide free access to LinkedIn Learning.
• We highly value internal career opportunities, even worldwide.
• You can expect an open and motivated team that shares your passion for anime and manga and is eager to welcome you to Concentrix.

Want to get started with us?

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you.

Eligibility to work

In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.

#EMEACNX #AGENTCNX

Location: DEU Berlin - 10 East Building

Language Requirements: English (Required), French

Time Type: