Collections Administrator at CNW - Courier Network in Miami, FL

COLLECTIONS ADMINISTRATOR Full Time · Location: Miami, FL, US Position Summary The Collections Administrator is responsible for ensuring that all customer payments are made in a timely manner and resolving any outstanding debts. This position is responsible for monitoring accounts receivable to identify debts owed, contacting customers to notify them of overdue payments, and documenting debts collected. This position will assist in various collections, billing, and accounting activities as required while monitoring accounts, keeping accurate records, and maintaining positive relationships. The Collections Administrator should exhibit professionalism, financial literacy, and trustworthiness.  Essential Duties and Responsibilities • Proactively monitor customer accounts to identify outstanding balances. • Using a customer centric approach, take the necessary actions to encourage timely payments. • Resolve all billing and customer credit issues by actively addressing any disputes, resolving outstanding issues, invoice research and investigation. • Book invoices and prepare for payments, resolving discrepancies and issues where necessary. • Investigating historical account information, updating account status records, and recording collection efforts. • Developing relationships with customers and supporting internal counterparts. • Report on collection activity and accounts receivable status. • Conduct monthly reconciliations, maintain payments and records. • Escalation to management of all open financial issues. • Develop and maintain the SOPs for the department. • Provide clerical and administrative support to management as requested. • Other accounting, administrative, and clerical duties as assigned, focus on collections. Education and Experience • Bachelor’s degree in Accounting, Finance, or equivalent with 2 or more years of experience in finance, accounting, collections, or billing. • Bilingual Spanish and English; English speaking ability at the intermediate or above level. • Basic knowledge of accounting principles. • Knowledge of MS Excel, Word and PowerPoint software. • Must have strong organizational and time management skills. • High level of confidentiality. • Basic to intermediate experience using Windows operating system and Microsoft software applications is required • Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Core Competencies and Values • Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making. Benefits  CNW offers its employees a generous Employee Benefits Package including: • Competitive Wages. • Fully paid medical, dental, and vision insurance for you and your family. • We provide a 401k Plan with a generous contribution. • Discretionary bonuses. • And, much more! All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.  CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.